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For Companies At a Glance
- Tasks: Be the first point of contact for customers and resolve their queries with empathy.
- Company: Join M&S Bank, where retail heritage meets financial expertise.
- Benefits: Enjoy hybrid working, 25 days holiday, and an annual bonus scheme.
- Why this job: Kickstart your career in banking with full training and real progression opportunities.
- Qualifications: No experience needed; just a passion for helping people and strong communication skills.
- Other info: Flexible benefits and recognition through awards await you!
The predicted salary is between 24000 - 33600 £ per year.
About M&S Bank
We’re proud to bring the trusted values of Marks & Spencer into banking by giving money more sparkle. As part of HSBC, M&S Bank offers a unique blend of retail heritage and financial expertise. We’re here to make banking feel more personal — and that starts with how we support our people.
The Opportunity
This is more than a customer service role — it’s a launchpad for your career. Whether you’re new to financial services or looking to grow, we’ll support your development every step of the way.
What You’ll Do
- Be the first point of contact for customers via phone
- Provide support, resolve queries, and guide customers through our digital banking services
- Handle complaints with empathy and ownership
- Suggest improvements to enhance the customer experience
What You’ll Bring
- Passion for helping people and solving problems
- Strong communication and listening skills
- Confidence using digital tools and the ability to learn and use various systems and applications
- Resilience and a willingness to learn
- No contact centre experience needed — full training provided
What You’ll Get
- Hybrid working
- 25 days’ holiday + bank holidays
- Annual bonus scheme
- M&S shopping discount (post-probation)
- On-site gym and Starbucks
- Flexible benefits including pension, retail discounts, and wellbeing support
- One paid volunteering day per year
- Recognition through Spotlight awards and access to M&S Bank Arena events
Our contact centre is open 8am-8pm 7 days a week so your working pattern will include working some weekends and evenings, but we’ll chat through the shift patterns during the recruitment process. Apply now and start building a career with real progression at M&S Bank.
Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK; we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.
Our Application Process Consists Of
- Online Contact Centre Skills Assessment
- A telephone-based Recruiter Interview
- Final face‑to‑face interview with the business and an online Values Based Assessment
HSBC inclusive employer
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role.
If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com; Telephone: +44 2078328500.
M and S Bank Customer Contact Centre Advisor in Chester employer: M&S Bank
Contact Detail:
M&S Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M and S Bank Customer Contact Centre Advisor in Chester
✨Tip Number 1
Get to know M&S Bank! Familiarise yourself with their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to express yourself clearly and confidently is key. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've helped someone or resolved an issue. This will demonstrate your passion for helping people, which is crucial for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing benefits we offer at M&S Bank.
We think you need these skills to ace M and S Bank Customer Contact Centre Advisor in Chester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping people shine through. We want to see that you genuinely care about providing great customer service and solving problems.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match what we're looking for. Mention any relevant experience, even if it's not in a contact centre — it all counts!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm comes across without fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at M&S Bank
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes great customer service and be ready to share examples of how you've helped others in the past, even if it's not in a contact centre setting.
✨Familiarise Yourself with Digital Banking Tools
Since you'll be guiding customers through digital banking services, take some time to explore common banking apps and tools. This will help you feel more confident discussing them during the interview and show your enthusiasm for the role.
✨Practice Empathy and Problem-Solving
Think about scenarios where you've had to resolve issues or complaints. Be prepared to discuss how you approached these situations with empathy and ownership, as this is crucial for a role at M&S Bank.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and career progression. This shows your genuine interest in the position and helps you assess if it's the right fit for you.