Technical Claims Lead - Financial Institutions, D&O & Transactional Liability

Location: London

Position type: Full time, permanent

The Technical Claims Lead is accountable and responsible for a portfolio of all Casualty Claims via referral and directly, ensuring that the best outcomes are achieved consistently for our clients and high-performance delivered for our business, aligning to MS Amlin Values. You will provide trusted, market-leading claims service and mentor other claims team members to do the same in order to be a well-reputed claims team, who proactively delivers a first-class claims experience to clients, brokers and internal stakeholders. This role provides an opportunity to be the key subject matter expert for all Casualty claims and contribute to business modernization.

What you'll spend your time doing:

• Be accountable and responsible for the dynamic management of claims within authority for all Casualty classes, ensuring that the best outcomes are achieved consistently for our clients and business and aligning to MS Amlin Values.
• Be the key subject matter expert for all Casualty claims – providing specialist knowledge to clients and business to inform better business decisions and help clients prevent and mitigate losses.
• Mentor personnel handling claims arising from responsible line of business (and arising from other classes where appropriate as per business requirements), from FNOL to settlement, with due consideration of subrogation/contribution where appropriate, to ensure consistent delivery of superior level of claims service.
• Role model and foster a respectful culture of open communication, collaboration, dynamic claims adjustment and continuous improvement - sharing knowledge with team and colleagues - to foster consistent superior service delivery and optimal working environment for all.
• Support Head of Claims - Casualty to actively monitor portfolio of claims and data to ensure that early, best estimate reserves are in place, that claims financials are regularly validated and that valid claims are settled promptly with a tight control of costs throughout their lifecycle.
• Provide Claims thought leadership and 'lead indicator' insights, via formal reporting and verbally, using knowledge and analysis of claims data to facilitate better business decisions for responsible claims.
• Work together with responsible underwriters to create a compelling proposition to attract and retain desired business and provide support, as required, to our client partners.
• Build strong relationships with our broker partners, understanding their requirements, gaining feedback to improve service delivery and strengthen relationships with co-insurers, as needed, to positively influence.
• Proactively participate in business modernization to transform current claims proposition towards our vision for a future claims service proposition.
• Understand, where relevant, all requirements around delegated claims procedures and oversight and treat all service providers and experts as extension of our team.
• Act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation.

You're going to enjoy this job if you also…

• Are service-orientated - passionate about claims resolution and client experience.
• Have exceptional communication skills – ability to positively influence actions and decisions, collaborate, negotiate confidently and actively listen, both face-to-face and via virtual media.
• Have strong ability to build trust and manage relationships with external and internal stakeholders.
• Have proven sound judgement and decision making capability, even under time-pressure.
• Have problem-solving abilities – ability to break down complex issues and spot trends, patterns and interdependencies.
• Have a high-performance mentality – self-motivated, outcome-driven with energy and determination to succeed in a fast–paced environment of business transformation.
• Have a growth mindset – desire for continuous improvement of self, team‑members and claims service to be their 'best version'; actively seeking out ways to modernise and improve our service and being flexible to change in line with our clients' and business' evolving requirements.

What you'll need:

• Well-reputed, proven (c. 10+ years') lead experience in managing all Casualty claims globally, including strong relationships with relevant experts, brokers and co‑insurers.
• Degree/CII or similar professional qualification (desirable).
• Firm understanding of key principles and practices of London Market.
• London Market Claims System & Microsoft Office knowledge e.g. ECF, Excel.
• Account/portfolio management experience.
• Willingness to travel and attend client events.

What you can expect from us:

• A competitive salary and benefits package.
• A great team and supportive colleagues.
• An open mind (especially to new ideas and ways of doing things).
• A strong focus on diversity, inclusion, and equal opportunities.
• Wellbeing and mental health support.
• Employer-supported volunteering (ESV).
• Flexible working.
• Continuous learning.
• Study support.
• Structured career development.

About MS Amlin:

MS Amlin is part of a global top-10 insurance group, MS&AD. We're made up of four distinct businesses covering global reinsurance, Lloyd's franchise, local specialty insurer, and business services.

Conduct Rules:

With the implementation of the SM&CR (Senior Managers & Certification Regime), the Financial Services and Markets Act gave the FCA new powers to write conduct rules and apply them to all employees within a firm. The Conduct Rules set basic standards of good personal conduct. They stipulate that you must:

• Act with integrity.
• Act with due care, skill and diligence.
• Be open and co‑operative with the FCA, PRA and other regulators.
• Pay due regard to the interests of customers and treat them fairly.
• Observe proper standards of market conduct.