Resilience Manager (12 month FTC – Parental Leave cover)

Location: London

Contract Type: Fixed Term Contract

Work Pattern: Full time and Hybrid

About The Job

We are looking for an experienced Operational Resilience Manager to manage the delivery of regulatory resilience within our mature framework. You will ensure our compliance with regulatory requirements, continually mature our resilience position and align to Lloyd’s market practices to achieve MS Amlin’s strategic ambitions. You will enable the wider team to manage and facilitate our response to major incidents. You will ensure that our Important Business Services are appropriately mapped, analysed and tested. The Operational and Cyber Resilience team ensure we understand, respond and proactively strengthen our ability to withstand severe disruptions as well as mitigating critical risk factors. This role is focussed on delivering our Resilience Self-Assessment Document, working collaboratively with stakeholders and partners.

What you’ll spend your time doing

• Run the process to monitor resilience of our Important Business Services (IBSs) and critical resources, including the development and monitoring of metrics across IBS and critical resources.
• Operate our Operational Resilience framework, Standards and practices, developing communications and training to support adoption, awareness and maturity within the business.
• Develop strong stakeholder relationships and support them in ensuring we collectively adhere to regulatory requirements, this includes SMF24, Executive Management, Important Business Service (IBS) Owners, Critical Resource Owners and their teams, as well as business functions in Lines 1, 2 and 3, our service partners, market and regulatory bodies.
• Draft papers and inputs to support annual Board approvals of our IBSs and Ops Res artefacts in line with policy and following any trigger events.
• Manage the process to ensure Impact Tolerances remain appropriate, working with relevant owners and stakeholders to review, update, approve and embed in frameworks and business as usual (BAU) practices.
• Facilitate scenario tests across all IBSs including maintaining the catalogue of scenarios and incorporating findings into the Operational Resilience frameworks.
• Identify and deliver on synergies with other testing and risk assessment processes such as operational risk frameworks.
• Continually assess our resilience vulnerabilities.
• Identify and escalate any new vulnerabilities and prioritise remediation activities to close existing resilience gaps.
• Maintain our Self-Assessment Document, every six (6) months and on material change to ensure that our Senior Management Teams have an accurate and accessible assessment of our resilience position which also meets regulatory requirements.
• Support the approach to managing outsourcing risk and operational resilience requirements for our key service providers, dovetailing other relevant regulations with Operational Resilience.
• Work with our Contract Owners, Procurement and Vendor Management teams to oversee, strengthen and embed controls and oversight to mitigate risks.
• Ensure we maintain the right Operational Resilience Policy, Standards, processes, tools and controls for our business.
• Act as an internal subject matter expert and consultant to our business stakeholders.
• Plan scenario testing roadmap across the MS Amlin estate.
• Join up the exercising conducted across entities as part of our MS Amlin crisis framework, ensuring that MS Amlin can respond effectively.
• Monitor and create meaningful metrics to support the assessment of our capabilities and improvements.
• Draft Post Exercise reports consolidating lessons learned across many stakeholders, extracting key improvements and tracking them to resolution.
• Deputise for the Head of Operational & Cyber Resilience as required in MS Amlin forums, industry and market groups and with our service providers to advocate for Operational Resilience and identify potential impacts.

The Resilience Manager reports into the Head of Operational Resilience. This position has no direct reports but as part of the MS Amlin Operations function will work closely with the SMF24 - MS Amlin COO, IBS and Resource Owners, other senior stakeholders and with counterparts across Operations, Line 2, Line 3 and Service Providers, including our sister entities.

You’re going to enjoy this job if you also…

• Are detail focused and analytical.
• Can convey complex messages and concepts simply, with focus on the core issues and recommendations.
• Have a passion for personal and professional development for yourself and your colleagues.
• Like working in an environment of accountability, constructive challenge and continual improvement.
• Enjoy advocating, creating buy-in and engagement across a range of views and stakeholders.
• Enjoy translating regulatory or business requirements into pragmatic frameworks, processes and governance structures.
• Are a good problem solver and influencer.

What you’ll need

For this particular role there are some important qualifications and experience we need you to have. These include:

• Recent experience in an FCA / PRA regulated environment. Lloyd’s market experience would be an advantage.
• Demonstrable experience of Operational Resilience drivers and methodology.
• Experience in delivering a Resilience Self-Assessment Document, which is underpinned by concrete metrics and rationale.
• Good interpersonal, stakeholder and communication skills.
• Ability to construct succinct reports for senior managers while also tracking improvements in more detailed plans and processes.

We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!

What Can You Expect From Us?

As well as a competitive base salary and performance related discretionary bonus, here is a link to our employee benefits - Benefits of working at MS Amlin | MS Amlin.

Hybrid Working

At MS Amlin we operate a hybrid working model to empower our people with flexibility to blend where they work. We value collaboration and believe that we work better together, our teams typically do 3 days a week in the office.

About MS Amlin

MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd’s of London, the Middle East, and Asia Pacific. With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge. At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships. We will build a workplace where all talent is welcomed, and everyone has the opportunity to influence how the business works. We have dedicated employee resource groups that support our Diversity, Equity, and Inclusion (DE&I) goals.