Service Transition Project Manager – Hybrid (London, 12‑Month FTC)

An experienced Project Manager required to lead the end to end delivery of a confidential service transition. They are responsible for coordinating cross-functional teams, managing resources, and ensuring the project delivers the desired results on time and within budget. Key objectives include managing risks, resolving issues, and implementing changes effectively when necessary to meet project outputs. The Project Manager serves as the key point of contact for stakeholders, maintaining communication and reporting progress throughout the project lifecycle.

What You Will Spend Your Time Doing

• Project Leadership and Governance
  • Manage project scope, schedule, budget, risks, and dependencies across multiple workstreams.
  • Establish clear governance and reporting structures to ensure transparency, effective decision-making, and project control.
  • Act as the key liaison between delivery teams, operational support teams, and business stakeholders.
  • Prepare project documentation including business cases, project plans, RAID logs, transition plans, and status reports for senior stakeholders and governance forums.
  • Ensure delivery aligns with business strategy, service management standards, and organisational priorities.
• Service Transition and Operational Readiness
  • Lead the planning and execution of service transition activities to ensure new or changed services are successfully handed over into BAU operations.
  • Work with Service Management and Operations teams to define and implement service support models including processes, tooling, and support structures.
  • Ensure operational readiness through activities such as knowledge transfer, documentation, training, and support operating model definition.
  • Coordinate testing, validation, and sign-off processes prior to production release (where appropriate).
  • Ensure service support teams have the necessary knowledge, documentation, and capabilities to support new services effectively.
  • Facilitate transition readiness reviews and both design and ensure service acceptance criteria are met before go-live.
• Stakeholder Engagement and People Leadership
  • Build strong relationships with business leaders, relevant teams, and operational stakeholders to ensure alignment and engagement throughout project delivery.
  • Facilitate workshops and working groups to gather requirements, address challenges, and support collaborative decision-making.
  • Provide clear and consistent communication regarding project progress, risks, and outcomes.
  • Lead cross-functional teams and promote collaboration across technical and non-technical stakeholders.
  • Support teams through organisational and technology change by ensuring clarity of roles, expectations, and support structures.
  • Act as a trusted partner to stakeholders, helping them navigate change and maximise the value of initiatives, managing dependencies with BaU programmes.
• Change Management and Adoption
  • Assess the people and organisational impact of the new operating model.
  • Work closely with change and service management teams to support communication, training, and adoption activities.
  • Ensure appropriate knowledge transfer and documentation are provided to operational teams and end users.
  • Support the successful adoption of new services by embedding sustainable processes and ways of working.
  • Monitor post-implementation outcomes and support early-life service stabilisation.
• Risk, Compliance, and Service Assurance
  • Identify and manage project and operational risks related to delivery, service continuity, and operational support.
  • Ensure solutions comply with internal governance, security standards, and regulatory requirements where applicable.
  • Work with Risk, Security, and Compliance teams to ensure appropriate controls and assurance activities are completed, and within tolerance escalating where necessary.
  • Support service assurance activities including operational readiness assessments and post-implementation reviews (where appropriate).

What You’ll Need

• Essential:
  • Proven experience delivering complex projects with a strong focus on service transition and operational and people readiness.
  • Strong understanding of service management principles and service transition practices.
  • Demonstrated ability to lead cross-functional teams and manage delivery across both technical and operational stakeholders.
  • Excellent stakeholder engagement, communication, and influencing skills with the ability to build strong relationships at all organisational levels.
  • Strong leadership skills with a people-focused approach to collaboration, engagement, and team performance.
  • Experience managing project governance, planning, risks, and delivery milestones.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to manage multiple priorities and deliver under pressure within complex environments.
• Desirable:
  • Experience working in service transition, service management, or operational transformation initiatives.
  • Familiarity with service management frameworks using industry best practices.
  • Experience supporting technology adoption, organisational change, and service onboarding.
  • Knowledge of enterprise environments, infrastructure, applications, and service operations.
  • Project management certification or by experience.
  • Experience working with managed service providers or outsourced service environments.

We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!

What Can You Expect From Us?

As well as a competitive base salary and performance related discretionary bonus, here is a link to our employee benefits - Benefits of working at MS Amlin | MS Amlin.

Hybrid Working

At MS Amlin we operate a hybrid working model to empower our people with flexibility to blend where they work. We value collaboration and believe that we work better together, our teams typically do 3 days a week in the office.

About MS Amlin

MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd’s of London, the Middle East, and Asia Pacific. With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge. At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.

We will build a workplace where all talent is welcomed, and everyone has the opportunity to influence how the business works. We have dedicated employee resource groups that support our Diversity, Equity, and Inclusion (DE&I) goals.