Operational Resilience Change Specialist – Resilience By Design (12 month FTC) in London

We are looking for an experienced Resilience Change specialist to augment our 'Resilience By Design' function which manages the delivery and embedding of resilience within our change framework. You will ensure our compliance with regulatory requirements and mature our resilience position within major change projects.

As an insurance firm we simply won’t be able to function effectively without operational resilience capabilities. The team ensures we understand, respond and proactively strengthen our ability to withstand severe disruptions as well as mitigating critical risk factors. This role will be focussed on embedding our existing resilience framework in specific major change projects, working collaboratively with stakeholders and partners.

Your colleagues within the Resilience team each have a slightly different primary focus, with the same strategic goals. We are a collaborative and inclusive team who will raise up other team members and assist them with key deliverables within Cyber, Regulatory and Response and Resilience By Design.

What you’ll spend your time doing:

• Work closely with stakeholders to ensure change initiatives across MS Amlin are resilient by design, including the identification of resilience benefits.
• Ensure all resilience documentation and approvals are in place, with resilience and BC arrangements for all stages of the project lifecycle identified, documented and tested.
• Review the impact of change on regulatory Op Res through IBS impact assessments.
• Support with relevant updates to Op Res artefacts e.g. mapping.
• Maintain the Op Res policy and embed the Operational Resilience framework, standards and practices, developing communications and training to support adoption, awareness and maturity within the business.
• Develop strong stakeholder relationships and support them in ensuring we collectively adhere to regulatory requirements, this includes SMF24, Executive Management, Important Business Service (IBS) Owners, Critical Resource Owners and their teams, as well as business functions in Lines 1, 2 and 3, our service partners, market and regulatory bodies.
• Prepare MI and draft papers for internal reporting requirements e.g. Exec Committees and Project Steering Committees.
• Work closely with other team members to facilitate Op Res scenario testing across the change initiatives e.g. Go live testing.
• Ensure this is built into project roadmaps.
• Identify and deliver on synergies with other testing and risk assessment processes across change where possible.
• Identify and escalate any new resilience vulnerabilities or enhancements and prioritise remediation activities.
• Maintain the lessons learned log, working with stakeholders across the business to ensure enhancements are remediated and closed.
• Act as an internal subject matter expert and consultant to our business stakeholders.
• Support proactive horizon scanning to identify emerging regulatory developments and monitor industry trends, including peer activities and best practices, to inform strategic decision-making and ensure compliance readiness.

This position reports into the Head of Operational & Cyber Resilience. It has no direct reports but as part of the MS Amlin Operations function will work closely with the SMF24, Business Change, IBS and Resource Owners, other senior stakeholders and with counterparts across Operations, Line 2, Line 3 and Service Providers to monitor and resolve issues and align capabilities with resilience monitoring, management, remediation.

You’re going to enjoy this job if you also…

• Flourish in dynamic environments where you can shape solutions and influence outcomes.
• Have a passion for personal and professional development for yourself and your colleagues.
• Like working in an environment of accountability, constructive challenge and continual improvement.
• Enjoy advocating, creating buy-in and engagement across a range of views and stakeholders.
• Have a good eye for detail.
• Can convey complex messages and concepts simply, with focus on the core issues and recommendations.
• Enjoy translating regulatory or business requirements into pragmatic frameworks, processes and governance structures.
• Are a good problem solver and influencer.
• Can work with complex data to extract themes and priorities.

What you’ll need:

• Relevant experience within Financial Services, Insurance would be advantageous.
• Detailed knowledge of the Operational Resilience Policy Statements.
• Demonstrable experience in delivering resilience within Change using a structured methodology.
• Experience in delivering regulatory requirements.
• Good interpersonal, stakeholder and communication skills.
• Adept at building dynamic solutions and tools, from requirements through to embedding.
• Ability to construct succinct reports for senior managers while also tracking improvements in more detailed plans and processes.

We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!

What Can You Expect From Us?

As well as a competitive base salary and performance related discretionary bonus, here is a link to our employee benefits - Benefits of working at MS Amlin | MS Amlin.

Hybrid Working At MS Amlin we operate a hybrid working model to empower our people with flexibility to blend where they work. We value collaboration and believe that we work better together, our teams typically do 3 days a week in the office.

About MS Amlin

MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd’s of London, the Middle East, and Asia Pacific. With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge. At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.

DE&I at MS Amlin

We will build a workplace where all talent is welcomed, and everyone has the opportunity to influence how the business works. We have dedicated employee resource groups that support our Diversity, Equity, and Inclusion (DE&I) goals.

MS Amlin is proud to be one of the founding partners of Lloyd’s Inclusive Futures programme which aims to get more Black and ethnically diverse people into the insurance industry - supporting them all the way from the classroom to the boardroom.