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- Tasks: Manage and resolve customer complaints while ensuring top-notch service.
- Company: Leading global (re)insurer with a focus on customer satisfaction.
- Benefits: Hybrid working model, competitive salary, and opportunities for growth.
- Why this job: Make a real difference in customer relations and enhance your problem-solving skills.
- Qualifications: Strong analytical skills and experience in a regulated environment, preferably insurance.
The predicted salary is between 28800 - 48000 £ per year.
A leading global (re)insurer is seeking a Complaints Handler to manage the investigation and resolution of complaints. The role involves supporting various teams to ensure a high standard of customer service and compliance with regulations.
The ideal candidate will have strong analytical skills and experience in a regulated environment, particularly within the insurance industry. This position offers a hybrid working model and an opportunity to make a significant impact in customer relations.
Hybrid Complaints Resolution Specialist (Insurance) in London employer: MS Amlin
Contact Detail:
MS Amlin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Complaints Resolution Specialist (Insurance) in London
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in complaints resolution. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your analytical skills. Be ready to discuss how you've handled complaints in the past and what strategies you used to resolve them effectively.
✨Tip Number 3
Showcase your customer service skills! During interviews, highlight specific examples where you went above and beyond to ensure customer satisfaction, especially in a regulated environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hybrid Complaints Resolution Specialist (Insurance) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the insurance industry and any relevant analytical skills. We want to see how your background aligns with the role of a Complaints Handler, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved complaints or issues in the past. We’re looking for candidates who can demonstrate their ability to handle challenges effectively, especially in a regulated environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at MS Amlin
✨Know Your Stuff
Make sure you brush up on your knowledge of the insurance industry and complaints handling. Familiarise yourself with common regulations and compliance standards that are relevant to the role. This will show that you’re not just interested in the job, but that you understand the landscape.
✨Show Off Your Analytical Skills
Prepare examples from your past experiences where you've successfully resolved complaints or analysed complex situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical prowess and problem-solving abilities.
✨Emphasise Teamwork
Since the role involves supporting various teams, be ready to discuss how you’ve collaborated with others in previous roles. Highlight any experience you have working in a regulated environment and how you ensured compliance while maintaining high customer service standards.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer service and how they handle complaints. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewer!
