Delegated Authority Bordereaux Analyst in London

The Delegated Underwriting Bordereaux Analyst is responsible for supporting the Bordereaux Manager with delivering end-to-end bordereaux validation, payment and mapping processing for claims, risk and premium bordereaux for the entire Delegated Authority Portfolio. Ensuring all bordereaux related activities follow the policies, procedures and processes of the Delegated Authority Framework and that a professional, efficient and effective service is provided at all times.

Assist our outsourcing partners, Genpact with performing the bordereaux processing tasks, meeting service levels and query resolution.

While there is rarely a typical day, here’s a snapshot of some of the key parts of the job:

• Support the Bordereaux Manager and Senior Bordereaux Analyst in performing all bordereaux management activities within the framework for bordereaux processing, ensuring all regulatory requirements and internal controls including JSOX’s are met.
• Assist with mapping and processing for claims, risk and premium bordereaux, providing SME support to our service providers, Genpact.
• Act as an SME for bordereaux processing, supporting Underwriters in meeting with Brokers and Coverholders to resolve processing queries.
• Assist with monthly ELTO reporting and addressing audit action outcomes.
• Identifying the root cause of data issues to resolve queries, inform mapping and process changes.
• Work with our service partner Genpact to ensure all potential breaches are appropriately raised, investigated and resolved.
• Escalation points for issues in relation to the reconciliation of financial records between bordereaux, TRAX and source system.
• Assist the DA Data Analyst with data queries and compilation of report returns.
• Ensuring reporting and KPIs arising from all activities are accurate and timely.
• Assist with Data Quality checks and support our service partner Genpact with identifying and resolving data quality issues.
• Be the key subject matter expert for all bordereaux related topics – providing specialist knowledge to clients, our service partner Genpact and the business to inform better decision and add value through our tailor-made reporting capabilities.
• Timely escalation of any material issues identified to appropriate forums.
• Supporting the wider DA Team as required.

In addition to your key responsibilities, you will be expected to:

• Work closely with the DA business partners, Delegated Claims Managers and Underwriters to ensure the complete and accurate processing of Data to support performance monitoring.
• Ensure that personal and sensitive data is managed in compliance with regulatory and legal requirements, and in accordance with MSAUL’s policies.
• Support the Head of Delegated Authority/Head of Delegated Claims Authority with wider team performance related activities as required.
• Develop and maintain effective relationships with Underwriters and other internal stakeholders.
• Maintain high standards and take personal accountability.
• Act as an ambassador of our company, raising our profile in the market and proactively strengthening our reputation.
• Build long lasting trusted relationships, developing client insight and ensuring fair outcomes.
• Manage competing priorities, ensuring full engagement from all key stakeholders.
• Abide by MSAUL’s Conduct Rules and Values.

What You’ll Need

• Experience in a similar role.
• Experience of claims bordereaux would be advantageous.

We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!

What Can You Expect From Us?

As well as a competitive base salary and performance related discretionary bonus, here is a link to our employee benefits - Benefits of working at MS Amlin | MS Amlin Hybrid Working.

At MS Amlin we operate a hybrid working model to empower our people with flexibility to blend where they work. We value collaboration and believe that we work better together, our teams typically do 3 days a week in the office.

About MS Amlin

MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd’s of London, the Middle East, and Asia Pacific. With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge. At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships. We will build a workplace where all talent is welcomed, and everyone has the opportunity to influence how the business works. We have dedicated employee resource groups that support our Diversity, Equity, and Inclusion (DE&I) goals.