At a Glance
- Tasks: Bridge IT operations and business stakeholders, delivering data-driven reports and managing communications.
- Company: Join MS Amlin, part of a top-10 global insurance group, focused on innovation and support.
- Benefits: Enjoy competitive salary, hybrid work, 28 days holiday, private medical cover, and a flexible benefits fund.
- Other info: Embrace inclusivity and contribute to a positive change in a supportive workplace.
- Why this job: Be part of a diverse team driving impactful IT initiatives in a dynamic environment.
- Qualifications: Experience in IT operations, strong communication skills, and familiarity with reporting tools required.
The predicted salary is between 36000 - 60000 € per year.
Join to apply for the IT Operations Business Manager role at MS Amlin
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Location: London
Contract Type: Permanent
Work Pattern: Full Time and Hybrid
The IT Operations Business Manager will act as the strategic and operational bridge between Infrastructure Operations and senior business stakeholders. This role is responsible for delivering clear, data-driven reporting, managing business communications, and ensuring that operational initiatives are aligned with enterprise priorities. The role will also support the Head of Infrastructure Operations in driving visibility, governance, and performance across the IT Ops portfolio.
MS Amlin is part of a global top-10 insurance group, MS&AD. We’re made up of four distinct businesses covering Global Reinsurance, Lloyds Franchise, Local Specialty Insurer, and Business Services
MS Amlin Business Services (MS ABS) supports our entire organisation through IT, Cyber, Procurement, Legal, HR, Facilities Management, and Finance. Our vision is to be a trusted partner and solution provider of choice.
Key Responsibilities
Stakeholder Reporting & Governance
- Develop and maintain robust reporting frameworks for operational performance, risk, and service delivery.
- Produce high-quality reports and dashboards for ExCo, EMC, Board, and Legal Entity Change Boards.
- Coordinate inputs from technical SMEs to ensure reporting is accurate, timely, and business-relevant.
- Track and communicate progress on key initiatives, including BAU and transformation programmes.
- Serve as the primary liaison between Infrastructure Operations and business stakeholders.
- Translate technical updates into clear, executive-ready narratives.
- Represent Infrastructure Operations in cross-functional forums, including Customer Experience and Enterprise Architecture.
- Support the Head of Infrastructure Operations in preparing communications for internal and external audiences.
- Surface and prioritise IT Ops initiatives in collaboration with business leads and EA.
- Drive alignment of Infrastructure Roadmap with business needs and strategic goals.
- Monitor delivery of key workstreams, escalating risks and blockers as needed.
- Support the embedding of new operating models and governance frameworks.
Skills & Experience
- Proven experience in IT operations, service delivery, or infrastructure management.
- Strong stakeholder engagement and communication skills, with experience presenting to senior leadership.
- Demonstrable experience in reporting, data visualisation, and performance tracking.
- Familiarity with ITIL, service management tooling (e.g. ServiceNow), and governance processes.
- Ability to influence and coordinate across technical and non-technical teams.
- Experience working within a regulated environment (e.g. insurance, financial services).
- Understanding of infrastructure technologies and service models.
- Exposure to operating model transformation or product-based delivery structures.
- Microsoft 365 (Excel, PowerPoint, SharePoint)
- Power BI or similar reporting tools
- ServiceNow (for reporting and service management)
- Kanban/Swimlane tools for work tracking
What Can You Expect From Us?
- Competitive Base Salary
- Performance Related Discretionary Bonus
- Holiday: 28 days core annual leave, and you can buy up to 5 days
- Pension: A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%)
- Private Medical: cover for yourself. Family members/dependants can be added
- Flex Fund: £1,000 (pro-rated based on start date) to spend on flexible benefits
- Life Assurance: 5x annualised base salary
- Bank Holidays: To support the diverse backgrounds and beliefs of our team, we offer employees the flexibility to exchange bank holidays for alternative dates that better reflect their personal, cultural, or religious preferences.
We commit to continuing our work towards a more diverse and inclusive future by recognising that our business, our teams and every colleague has a part to play in driving the positive change we all want to see.
Our values demonstrate our commitment to providing an environment in which each and every colleague is respected for who they are and what they can contribute to the business, regardless of nationality, race, ethnicity, religion/faith, sexual orientation, gender identity, gender expression, disability, socio-economic background, sex or age.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
Insurance
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#J-18808-LjbffrIT Operations Business Manager in London employer: MS Amlin
MS Amlin is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets inclusivity. With a strong commitment to employee growth, competitive benefits including a generous pension scheme and private medical cover, and a culture that values diverse perspectives, MS Amlin empowers its team members to thrive both personally and professionally. Join us to be part of a global leader in the insurance industry, where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Business Manager in London
✨Tip Number 1
Familiarise yourself with MS Amlin's business model and the specific role of IT Operations within it. Understanding how your potential contributions align with their strategic goals will help you articulate your value during discussions.
✨Tip Number 2
Network with current or former employees of MS Amlin on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with insider knowledge and potentially valuable referrals.
✨Tip Number 3
Prepare to discuss your experience with reporting frameworks and data visualisation tools, as these are crucial for the role. Be ready to share specific examples of how you've used these skills to drive operational success in previous positions.
✨Tip Number 4
Showcase your ability to communicate complex technical information clearly. Practice translating technical jargon into layman's terms, as this skill is essential for liaising with non-technical stakeholders effectively.
We think you need these skills to ace IT Operations Business Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT operations, service delivery, and stakeholder engagement. Use specific examples that demonstrate your ability to manage communications and deliver data-driven reporting.
Craft a Compelling Cover Letter:In your cover letter, explain why you are interested in the IT Operations Business Manager role at MS Amlin. Emphasise your skills in translating technical information into executive-ready narratives and your experience with performance tracking and reporting.
Showcase Relevant Skills:Highlight your familiarity with tools like Microsoft 365, Power BI, and ServiceNow. Mention any experience you have with ITIL and governance processes, as these are essential for the role.
Prepare for Potential Questions:Think about how you would respond to questions regarding your experience in managing operational initiatives and aligning them with business goals. Be ready to discuss specific projects where you successfully influenced cross-functional teams.
How to prepare for a job interview at MS Amlin
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the IT Operations Business Manager. Familiarise yourself with the key tasks such as stakeholder reporting, governance, and operational alignment. This will help you articulate how your experience aligns with their needs.
✨Prepare Data-Driven Examples
Since the role involves delivering clear, data-driven reporting, come prepared with specific examples from your past experiences where you successfully used data to influence decisions or improve operations. Highlight your familiarity with tools like Power BI or ServiceNow.
✨Showcase Communication Skills
As a liaison between technical teams and business stakeholders, strong communication skills are essential. Prepare to discuss how you've effectively translated complex technical information into executive-ready narratives in previous roles.
✨Demonstrate Stakeholder Engagement
Be ready to discuss your experience in engaging with senior leadership and cross-functional teams. Share examples of how you've built relationships and influenced outcomes, especially in a regulated environment like insurance or financial services.
