Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer complaints and ensure fair treatment in a dynamic hybrid role.
- Company: Leading insurance provider in Greater London with a focus on customer service.
- Benefits: Competitive salary, flexible hybrid work, and comprehensive benefits package.
- Why this job: Make a real difference by advocating for customers and improving their experience.
- Qualifications: Experience in a regulated environment and strong knowledge of relevant legislation.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading insurance provider in Greater London is seeking a Complaints Handler to manage complaints and ensure fair treatment of customers. This hybrid role involves investigating complaints, preparing clear communications, and contributing to quality assurance checks.
The ideal candidate will have:
- Independent experience in a regulated environment
- Strong knowledge of relevant legislation
- A passion for customer service
Competitive salary and benefits offered.
Insurance Complaints Specialist | Hybrid, London employer: MS Amlin
Contact Detail:
MS Amlin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Complaints Specialist | Hybrid, London
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in complaints handling. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of relevant legislation. We want you to show off your expertise and passion for customer service, so think of examples from your past experience that highlight these skills.
✨Tip Number 3
Practice your communication skills! As a Complaints Handler, clear communication is key. Try role-playing with a friend or family member to get comfortable explaining complex issues simply and effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Insurance Complaints Specialist | Hybrid, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints and your knowledge of relevant legislation. We want to see how your skills align with the role, so don’t be shy about showcasing your customer service passion!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Insurance Complaints Specialist role. Share specific examples of how you've managed complaints effectively in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves preparing clear communications for customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the hiring process!
How to prepare for a job interview at MS Amlin
✨Know Your Legislation
Make sure you brush up on the relevant legislation related to insurance complaints. Being able to discuss specific laws and regulations will show that you’re not just knowledgeable but also serious about the role.
✨Prepare Real-Life Examples
Think of specific instances where you've handled complaints in a regulated environment. Be ready to share these examples during the interview, highlighting your problem-solving skills and how you ensured fair treatment for customers.
✨Communicate Clearly
Since the role involves preparing clear communications, practice articulating your thoughts concisely. You might even want to prepare a brief summary of a past complaint you handled, focusing on clarity and structure.
✨Show Your Passion for Customer Service
Demonstrate your enthusiasm for customer service throughout the interview. Share why you believe fair treatment is crucial and how you’ve gone above and beyond to ensure customer satisfaction in previous roles.
