At a Glance
- Tasks: Lead frameworks ensuring great customer outcomes and oversee conduct across the business.
- Company: Join MS Amlin, a leading (re)insurer with a collaborative culture.
- Benefits: Competitive salary, performance bonus, and flexible hybrid working model.
- Other info: Strong career growth opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real impact on customer outcomes in a dynamic insurance environment.
- Qualifications: Experience in conduct or compliance within the insurance market is essential.
The predicted salary is between 66150 - 80850 £ per year.
Location: London
Contract Type: FTC
Work Pattern: Full Time and Hybrid
About the Job
In this role you will lead the frameworks and adoption which embed, govern and oversee achievement of good customer outcomes as an intrinsic part of our Corporate Strategy and practices, throughout the customer and product lifecycles. You will be responsible for ongoing adoption and maturity of Conduct Risk, Consumer Duty, and other relevant regulatory, market and business standards. As well as oversee conduct, working closely with underwriters, delegated authority, claims, legal, compliance, third party brokers and distributors.
What you'll spend your time doing
- Lead MS Amlin's approach to Conduct Risk and Consumer Duty, working collaboratively across all functions to ensure appropriate and effective frameworks and practices are in place to review, oversee, report on all matters relating to conduct.
- Ensure we continue to mature and adopt requirements into effective and embedded Frameworks, Policies and Procedures, risk tolerances, appetites and indicators for all relevant jurisdictions, creating training and providing support throughout the distribution and value chain.
- Lead on accurate regulatory returns, attestations, thematic reviews and conduct related queries. Define and oversee reporting capabilities needed to achieve these.
- Work closely with all stakeholders to identify data needs and build and maintain a consistent, repeatable suite of reports to different stakeholders giving insight and risk indicators on customer outcomes and fair value.
- Maintain alignment to our corporate strategy and business plans, pre-emptively considering the conduct and consumer implications in expected changes.
- Support the UW, Claims, Complaints and other communities in onboarding, renewal and in-life reviews, managing root cause assessments, potential issues and exit plans to protect customer outcomes.
- Lead the management of relevant committees, committee papers and senior stakeholder discussions.
- Manage relationships with underwriting teams, delegated authority teams, compliance and external regulators.
- Implement regulatory change as required, collaborating with all key stakeholders.
- Contribute via the POGG to product reviews (long-standing and new) and maintenance of reviews of fair value, ensuring feedback loops for improvements or risk mitigation.
People
- Support the design of a right sized, proportionate and appropriately skilled team structure for the conduct team within AUL.
- Support the development of AUL staff skills and capabilities in this area.
- Build and maintain strong relationships with brokers, coverholders, market stakeholders and regulatory stakeholders.
- Build and maintain strong credible relationships with accountable executives and committees.
What you'll need
- Demonstrable experience and skills in the following areas:
- Experience in first line conduct or compliance within the London insurance/reinsurance market
- Thorough knowledge of the speciality insurance regulatory landscape
- Experience in driving regulatory change across multiple lines of business and territories
- Strong interpersonal and leadership skills
- Experience of training teams and developing staff
- Experience of working with senior management and board / committees
- Ability to distil complex requirements into pragmatic frameworks and practices
- Eye for detail
- Adept at identifying, interpreting and identifying data requirements and reporting suites
- Excellent written and verbal presentation skills
We are stronger together because of our common interests and rich differences. You may be the strength we didn't know we needed. Believe in yourself.
What Can You Expect From Us
As well as a competitive base salary and performance related discretionary bonus, here is a link to our employee benefits - Benefits of working at MS Amlin | MS Amlin
Hybrid Working
At MS Amlin we operate a hybrid working model to empower people with flexibility to blend where they work. We value collaboration and believe that we work better together, our teams typically do 3 days a week in the office.
About MS Amlin
MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd's of London, the Middle East, and Asia Pacific. With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge. At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships. We will build a workplace where all talent is welcomed, and everyone has the opportunity to influence how the business works. We have dedicated employee resource groups that support our Diversity, Equity, and Inclusion (DE&I) goals.
Senior Conduct Manager (6 month FTC) in City of Westminster employer: MS Amlin
MS Amlin is an excellent employer, offering a dynamic work environment in the heart of London where innovation meets operational excellence. With a strong focus on employee growth and development, the company provides ample opportunities for professional advancement while promoting a flexible hybrid working model that supports work-life balance. Join a team that values collaboration and resilience, making a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Conduct Manager (6 month FTC) in City of Westminster
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like MS Amlin looking for candidates who are engaged and informed.
We think you need these skills to ace Senior Conduct Manager (6 month FTC) in City of Westminster
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at MS Amlin. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at MS Amlin
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with MS Amlin’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
