DCA Assurance Analyst in London

Role: DCA Assurance Analyst
Location: London
Position type: Full time, permanent
We are looking for an experienced and passionate individual with a strong working knowledge and understanding of the contractual and due diligence requirements for a top quartile Lloyd\’s delegated claims authority partner.

Working in an open, transparent and collaborative team, this role will be critical in ensuring all regulatory requirements are met; all risks associated with delegated authority are minimised and, our delegated claims authority partners are aligned to our core claims vision – to deliver \”A claims service you can TRUST.\”

Transparency / Responsiveness / Understanding / Solution-driven / Technical expertise

What you\’ll spend your time doing:
Claims Delegated Authority Assurance

Collaborating with both our onshore and offshore colleagues, supporting the pre inception due diligence end to end process, ensuring all appropriate standards and expectations are met, documented, and signed off

Ensuring all delegated authority partners are provided with up-to-date contractual requirements, clearly setting out our expectations

Responsibility for the annual renewal of all our delegated authority partners, ensuring all issues and concerns raised in advance of the renewal

Providing technical support and guidance for our Delegated Claims Authority team members

Supporting training and process reviews, both onshore and offshore, as and when required

Providing technical support to the team, as well as proactively looking for opportunities to enhance, standardise or streamline our process and procedures

Claims Delegated Authority Framework

Ensuring our Claims Delegated Authority processes and policy are adhered to with all relevant breaches and issues escalated as appropriate

Providing all relevant MS Amlin delegated committees and forums with timely updates and where appropriate, recommendations

Supporting as and when appropriate, with the provision of any information required for regulatory purposes

Collaboration with our delegated authority team to embed and promote our \”one team\” culture, with aligned objectives and deliverables

Loss Fund Controls

Oversight and control of our pre inception loss fund process, ensuring appropriate alignment with our strategic adoption of the Faster Claims Payments (FCP) model

Provision of relevant loss fund reports and metrics for internal reporting purposes – extended to but not limited to the Delegated Authority Committee, Delegated Claims Authority Forum and, quarterly Board reporting

Market Awareness

As and when appropriate, active participation in appropriate market meetings and forums on assurance and loss funds to include, the FCP market user group. Thereafter, ensuring all internal stakeholders are kept up to date with market developments and news

You\’re going to enjoy this job if you also…

Are resilient, maintain high standards, and take personal and collective accountability

Enjoy collaborating, building relationships, leveraging collective efforts, creating an inclusive environment, influencing, communicating effectively

Are client service focused, being accessible and proactive, building trusted relationships, developing client insight, ensuring fair outcomes

Have strong client facing skills, to manage internal client relationships to deliver efficient and suitable solutions and ensuring \’buy in\’ for your solutions

Are able to manage competing priorities, ensuring full engagement from key stakeholders into the delegated claims authority process

Have an eye for detail, looking for opportunities for improving and embedding appropriate processes and standards across to meet all regulatory and MS Amlin requirements whilst being mindful of local operational context

What you\’ll need:

A minimum of 3 years\’ experience working with delegated claims authority partners, focusing on due diligence and assurance

Have a good understanding of local regulatory requirements across all core territories, including the UK, Europe, US, Australia and New Zealand

Foundation technical knowledge of what it takes to be signed off by Lloyd\’s as a delegated claims authority partner

Have experience with engaging with stakeholders, clearly and collaboratively, to address gaps or issues with due diligence requirements

Ideally, have experience of working with and managing offshore partners

Can demonstrate excellent and effective communication skills

Ability to meet deadlines and effectively manage expectations

What you can expect from us:

A competitive salary and benefits package

A great team and supportive colleagues

An open mind (especially to new ideas and ways of doing things)

A strong focus on diversity, inclusion, and equal opportunities

Wellbeing and mental health support

Employer-supported volunteering (ESV)

Flexible working

Continuous learning

Study support

Structured career development

About MS Amlin
MS Amlin is part of a global top-10 insurance group, MS&AD. We\’re made up of four distinct businesses covering global reinsurance, Lloyd\’s franchise, local specialty insurer, and business services.

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