Delegated Claims Assurance Analyst

Location: London

Position type: Full time, permanent

We are looking for an experienced and passionate individual with a strong working knowledge and understanding of the contractual and due diligence requirements for a top quartile Lloyd's delegated claims authority partner. Working in an open, transparent and collaborative team, this role will be critical in ensuring all regulatory requirements are met; all risks associated with delegated authority are minimised and our delegated claims authority partners are aligned to our core claims vision - to deliver "A claims service you can TRUST." Transparency / Responsiveness / Understanding / Solution-driven / Technical expertise.

What you’ll spend your time doing:

• Claims Delegated Authority Assurance: Collaborating with both our onshore and offshore colleagues, supporting the pre inception due diligence end to end process, ensuring all appropriate standards and expectations are met, documented, and signed off. Ensuring all delegated authority partners are provided with up-to-date contractual requirements, clearly setting out our expectations. Responsibility for the annual renewal of all our delegated authority partners, ensuring all issues and concerns raised in advance of the renewal. Providing technical support and guidance for our Delegated Claims Authority team members. Supporting training and process reviews, both onshore and offshore, as and when required. Providing technical support to the team, as well as proactively looking for opportunities to enhance, standardise or streamline our process and procedures.
• Claims Delegated Authority Framework: Ensuring our Claims Delegated Authority processes and policy are adhered to with all relevant breaches and issues escalated as appropriate. Providing all relevant MS Amlin delegated committees and forums with timely updates and where appropriate, recommendations. Supporting as and when appropriate, with the provision of any information required for regulatory purposes. Collaboration with our delegated authority team to embed and promote our "one team" culture, with aligned objectives and deliverables.
• Loss Fund Controls: Oversight and control of our pre inception loss fund process, ensuring appropriate alignment with our strategic adoption of the Faster Claims Payments (FCP) model. Provision of relevant loss fund reports and metrics for internal reporting purposes - extended to but not limited to the Delegated Authority Committee, Delegated Claims Authority Forum and quarterly Board reporting.
• Market Awareness: As and when appropriate, active participation in appropriate market meetings and forums on assurance and loss funds to include the FCP market user group. Thereafter, ensuring all internal stakeholders are kept up to date with market developments and news.

You’re going to enjoy this job if you also...

• Are resilient, maintain high standards, and take personal and collective accountability.
• Enjoy collaborating, building relationships, leveraging collective efforts, creating an inclusive environment, influencing, communicating effectively.
• Are client service focused, being accessible and proactive, building trusted relationships, developing client insight, ensuring fair outcomes.
• Have strong client facing skills, to manage internal client relationships to deliver efficient and suitable solutions and ensuring 'buy in' for your solutions.
• Are able to manage competing priorities, ensuring full engagement from key stakeholders into the delegated claims authority process.
• Have an eye for detail, looking for opportunities for improving and embedding appropriate processes and standards across to meet all regulatory and MS Amlin requirements whilst being mindful of local operational context.

What you’ll need:

• A minimum of 3 years’ experience working with delegated claims authority partners, focusing on due diligence and assurance.
• Have a good understanding of local regulatory requirements across all core territories, including the UK, Europe, US, Australia and New Zealand.
• Foundation technical knowledge of what it takes to be signed off by Lloyd's as a delegated claims authority partner.
• Have experience with engaging with stakeholders, clearly and collaboratively, to address gaps or issues with due diligence requirements.
• Ideally, have experience of working with and managing offshore partners.
• Can demonstrate excellent and effective communication skills.
• Ability to meet deadlines and effectively manage expectations.

What you can expect from us:

• A competitive salary and benefits package.
• A great team and supportive colleagues.
• An open mind (especially to new ideas and ways of doing things).
• A strong focus on diversity, inclusion, and equal opportunities.
• Wellbeing and mental health support.
• Employer-supported volunteering (ESV).
• Flexible working.
• Continuous learning.
• Study support.
• Structured career development.

About MS Amlin: MS Amlin is part of a global top-10 insurance group, MS&AD. We’re made up of four distinct businesses covering global reinsurance, Lloyd's franchise, local specialty insurer, and business services.