At a Glance
- Tasks: Lead IT service delivery and build strong relationships with stakeholders and service partners.
- Company: Join MS Amlin, part of a top-10 global insurance group, in a dynamic environment.
- Benefits: Enjoy competitive salary, performance bonuses, flexible benefits, and generous holiday allowance.
- Other info: Embrace a diverse and inclusive culture while advancing your career in technology.
- Why this job: Be a trusted advisor driving innovative solutions in a fast-paced, customer-focused setting.
- Qualifications: Experience in IT service delivery, strong communication skills, and a results-driven mindset.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Service Delivery Manager - IT Applications. Location: London. Contract Type: Permanent. Work Pattern: Full Time and Hybrid.
MS Amlin Business Services (ABS) is seeking to align our newly introduced Product-Centric ways of working to our group customers through a focused set of value-focused business services supporting core insurance business processes. This role requires a candidate with a proven track record of building exemplary relationships with outsource service partners and IT/Business stakeholders and driving end-to-end delivery of reliable and trusted IT services.
MS Amlin is part of a global top-10 insurance group, MS&AD, with four distinct businesses covering Global Reinsurance, Lloyds Franchise, Local Specialty Insurer, and Business Services.
What you’ll spend your time doing
- Leadership & Governance
- Serve as the escalation point for application-related service concerns, actively participating in supplier service reviews.
- Ensure services are delivered in line with contractual agreements and are strategically aligned with business objectives.
- Support transformation efforts, particularly around engineering modernisation, legacy remediation, and adoption of innovative solutions.
- Business & IT Relationship Management
- Act as the primary liaison between IT and business functions, fostering trust and alignment to deliver measurable business value.
- Engage with business owners, internal IT leaders, and external service providers to maintain robust stakeholder relationships.
- Communicate performance metrics, service risks, and improvement plans clearly and proactively.
- Oversight & Performance Management
- Coordinate across Product Towers, Architecture, Infrastructure, and Security to ensure seamless service delivery.
- Collaborate with product/service owners to uphold quality standards and a consistent user experience.
- Drive governance forums to monitor SLAs, KPIs, and strategic initiatives.
- Proactively identify delivery risks and manage mitigation plans concerning technical debt, resourcing gaps, or service outages.
- Financial & Commercial Management
- Collaborate with Procurement and Finance to ensure compliance with contracts and manage service changes through defined change control processes.
- Team Leadership & Enablement
- Champion a collaborative, inclusive, and high-performance culture across geographically distributed teams.
- Strategic Direction and Guidance
- Monitor and report on the performance of Service Delivery Partners, implementing continuous improvement strategies.
- Work with Enterprise Architecture, Business Owners, Product Teams and Technical Service Owners to identify areas for improvement and deliver initiatives.
- Manage Application Delivery and Maintenance current service needs and future evolution and transformation initiatives.
- Provide visibility of Service Partner performance and its contribution to business outcomes through defined KPIs and regular reporting.
You’re Going To Enjoy This Job If You…
- Be the trusted advisor and subject matter expert who drives technical solutions and services to address business problems.
- Collaborate with both technical teams and non-technical business leaders to achieve objectives.
- Balance high-level strategy with hands-on management of IT services and solutions.
- Problem-solve and identify new ways to improve service performance and user satisfaction.
- Lead change in a dynamic, fast-paced environment with a customer-focused mindset.
- Establish relationships with business stakeholders to contribute to technology-enabled business outcomes.
- Develop a team of IT Product Owners and delivery teams to reach their full potential.
What We Need From You
Skills:
- Proven experience managing IT service delivery or application services in the London Insurance Market or a regulated financial services environment.
- Significant experience with onshore/offshore delivery models and third-party service provider oversight.
- Strong understanding of ITIL frameworks and service lifecycle management.
- Adept at stakeholder engagement, contract management, and leading transformation within complex environments.
- Excellent communication and leadership skills, with the ability to influence and collaborate with senior leadership and technical teams.
- A results-driven approach with a focus on delivering high-quality IT services and improving performance.
- Experience in reporting (KPIs, SLAs), governance, and continuous service improvement.
- Demonstrable troubleshooting and problem-solving skills.
- A good understanding of new and emerging technologies.
Behaviours:
- Self-confidence to navigate complex IT operating environments.
- The drive to change and continuously improve.
- A mindset to cope with ambiguity and manage change.
- Ability to demonstrate flexibility, multi-tasking skills and a can-do attitude.
What Can You Expect From Us?
- Competitive Base Salary
- Performance Related Discretionary Bonus
- Holiday: 28 days core annual leave, with option to buy up to 5 days
- Pension: Details as provided (contributions by employee and MS Amlin)
- Private Medical: cover for you; family members can be added
- Flex Fund: £1,000 to spend on flexible benefits
- Life Assurance: 5x annualised base salary
- Bank Holidays: option to exchange bank holidays for alternative dates
We are committed to a diverse and inclusive future and to providing an environment in which colleagues are respected for who they are and what they contribute, regardless of background or identity.
Service Delivery Manager - IT Applications in City of London employer: MS Amlin Business Services
MS Amlin is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets tradition in the insurance sector. With a strong focus on employee growth, competitive benefits including a generous holiday allowance and a Flex Fund, and a commitment to diversity and inclusion, we empower our Service Delivery Managers to thrive while fostering collaborative relationships across teams. Join us to be part of a global top-10 insurance group that values your contributions and supports your professional journey.
Contact Details:
MS Amlin Business Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - IT Applications in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Delivery Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in IT service delivery. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've improved service performance or tackled challenges in IT applications. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Delivery Manager - IT Applications in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in IT service delivery, especially within the London Insurance Market. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve improved service delivery or managed successful projects. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at MS Amlin Business Services
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service delivery, especially in the insurance sector. Familiarise yourself with ITIL frameworks and be ready to discuss how you've managed service delivery in complex environments.
✨Build Relationships
Since this role involves liaising with various stakeholders, think about examples where you've successfully built relationships with both technical teams and business leaders. Be prepared to share how you foster trust and alignment to deliver value.
✨Showcase Problem-Solving Skills
Prepare to discuss specific challenges you've faced in service delivery and how you overcame them. Highlight your troubleshooting skills and your approach to managing risks and improving service performance.
✨Demonstrate Leadership
This role requires strong leadership abilities, so come ready to talk about your experience in leading teams and driving transformation. Share examples of how you've championed a collaborative culture and enabled your team to reach their full potential.
