At a Glance
- Tasks: Lead IT service delivery and build strong relationships with stakeholders and service partners.
- Company: Join MS Amlin, part of a top-10 global insurance group, in a dynamic environment.
- Benefits: Enjoy competitive salary, performance bonuses, flexible benefits, and generous holiday allowance.
- Other info: Embrace a diverse and inclusive culture while advancing your career in technology.
- Why this job: Be a trusted advisor driving innovative solutions in a fast-paced, customer-focused setting.
- Qualifications: Experience in IT service delivery, strong communication skills, and a results-driven mindset.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Service Delivery Manager - IT Applications. Location: London. Contract Type: Permanent. Work Pattern: Full Time and Hybrid.
MS Amlin Business Services (ABS) is seeking to align our newly introduced Product-Centric ways of working to our group customers through a focused set of value-focused business services supporting core insurance business processes. This role requires a candidate with a proven track record of building exemplary relationships with outsource service partners and IT/Business stakeholders and driving end-to-end delivery of reliable and trusted IT services.
MS Amlin is part of a global top-10 insurance group, MS&AD, with four distinct businesses covering Global Reinsurance, Lloyds Franchise, Local Specialty Insurer, and Business Services.
What you’ll spend your time doing
- Leadership & Governance
- Serve as the escalation point for application-related service concerns, actively participating in supplier service reviews.
- Ensure services are delivered in line with contractual agreements and are strategically aligned with business objectives.
- Support transformation efforts, particularly around engineering modernisation, legacy remediation, and adoption of innovative solutions.
- Business & IT Relationship Management
- Act as the primary liaison between IT and business functions, fostering trust and alignment to deliver measurable business value.
- Engage with business owners, internal IT leaders, and external service providers to maintain robust stakeholder relationships.
- Communicate performance metrics, service risks, and improvement plans clearly and proactively.
- Oversight & Performance Management
- Coordinate across Product Towers, Architecture, Infrastructure, and Security to ensure seamless service delivery.
- Collaborate with product/service owners to uphold quality standards and a consistent user experience.
- Drive governance forums to monitor SLAs, KPIs, and strategic initiatives.
- Proactively identify delivery risks and manage mitigation plans concerning technical debt, resourcing gaps, or service outages.
- Financial & Commercial Management
- Collaborate with Procurement and Finance to ensure compliance with contracts and manage service changes through defined change control processes.
- Team Leadership & Enablement
- Champion a collaborative, inclusive, and high-performance culture across geographically distributed teams.
- Strategic Direction and Guidance
- Monitor and report on the performance of Service Delivery Partners, implementing continuous improvement strategies.
- Work with Enterprise Architecture, Business Owners, Product Teams and Technical Service Owners to identify areas for improvement and deliver initiatives.
- Manage Application Delivery and Maintenance current service needs and future evolution and transformation initiatives.
- Provide visibility of Service Partner performance and its contribution to business outcomes through defined KPIs and regular reporting.
You’re Going To Enjoy This Job If You…
- Be the trusted advisor and subject matter expert who drives technical solutions and services to address business problems.
- Collaborate with both technical teams and non-technical business leaders to achieve objectives.
- Balance high-level strategy with hands-on management of IT services and solutions.
- Problem-solve and identify new ways to improve service performance and user satisfaction.
- Lead change in a dynamic, fast-paced environment with a customer-focused mindset.
- Establish relationships with business stakeholders to contribute to technology-enabled business outcomes.
- Develop a team of IT Product Owners and delivery teams to reach their full potential.
What We Need From You
Skills:
- Proven experience managing IT service delivery or application services in the London Insurance Market or a regulated financial services environment.
- Significant experience with onshore/offshore delivery models and third-party service provider oversight.
- Strong understanding of ITIL frameworks and service lifecycle management.
- Adept at stakeholder engagement, contract management, and leading transformation within complex environments.
- Excellent communication and leadership skills, with the ability to influence and collaborate with senior leadership and technical teams.
- A results-driven approach with a focus on delivering high-quality IT services and improving performance.
- Experience in reporting (KPIs, SLAs), governance, and continuous service improvement.
- Demonstrable troubleshooting and problem-solving skills.
- A good understanding of new and emerging technologies.
Behaviours:
- Self-confidence to navigate complex IT operating environments.
- The drive to change and continuously improve.
- A mindset to cope with ambiguity and manage change.
- Ability to demonstrate flexibility, multi-tasking skills and a can-do attitude.
What Can You Expect From Us?
- Competitive Base Salary
- Performance Related Discretionary Bonus
- Holiday: 28 days core annual leave, with option to buy up to 5 days
- Pension: Details as provided (contributions by employee and MS Amlin)
- Private Medical: cover for you; family members can be added
- Flex Fund: £1,000 to spend on flexible benefits
- Life Assurance: 5x annualised base salary
- Bank Holidays: option to exchange bank holidays for alternative dates
We are committed to a diverse and inclusive future and to providing an environment in which colleagues are respected for who they are and what they contribute, regardless of background or identity.
Service Delivery Manager - IT Applications in City of London employer: MS Amlin Business Services
MS Amlin is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets tradition in the insurance sector. With a strong focus on employee growth, competitive benefits including a generous holiday allowance and a Flex Fund, and a commitment to diversity and inclusion, we empower our Service Delivery Managers to thrive while fostering collaborative relationships across teams. Join us to be part of a global top-10 insurance group that values your contributions and supports your professional journey.
Contact Details:
MS Amlin Business Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - IT Applications in City of London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MS Amlin Business Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MS Amlin Business Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MS Amlin Business Services!
✨Direct Apply to MS Amlin Business Services
Let's not forget to apply directly through the MS Amlin Business Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager - IT Applications in City of London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MS Amlin Business Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MS Amlin Business Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MS Amlin Business Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
