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- Tasks: Manage high-value client accounts and drive growth through innovative solutions.
- Company: Join a dynamic team at Field Locker, a leader in market research.
- Benefits: Competitive salary, performance bonuses, and flexible working options.
- Why this job: Be a key player in shaping the future of client relationships and business development.
- Qualifications: 5+ years in market research with strong account management skills.
- Other info: Opportunity for hybrid or remote work in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Field Locker is seeking an experienced Account Manager - Client Development to take ownership of a portfolio of high-value clients (c. £2m gross revenue / £1m net revenue). These accounts span CATI sample delivery, online quant sample, face-to-face recruitment, and qualitative fieldwork. This is a pivotal role in Field Locker's next stage of growth. You'll be responsible not only for safeguarding and growing existing relationships but also for identifying opportunities to broaden our commercial footprint across MR agencies and end-client organisations.
Key Responsibilities
- Client Management & Development
- Own and manage a portfolio of major accounts across MR agencies and end clients.
- Maintain and grow revenue across CATI, online quant sample, face-to-face recruitment, and qualitative sampling services.
- Conduct regular client QBRs, pipeline reviews, and project health checks to ensure strong retention and repeat business.
- Identify account growth opportunities and proactively pitch new services, capabilities, and multi-method solutions.
- Become the primary point of contact across all operational and commercial matters for these clients.
- Commercial Delivery
- Manage a revenue base of £2m gross (approx. £1m net revenue), ensuring delivery against annual revenue and margin targets.
- Prepare quotes, proposals, scopes of work, and pricing frameworks based on client needs.
- Work closely with Project Management and the GM to ensure profitable and high-quality delivery.
- Business Development
- Expand Field Locker's reach within legacy accounts through new contacts, new service lines, and multi-market opportunities.
- Actively build relationships with stakeholders inside MRAs and end clients.
- Contribute to pitches, RFPs, and onboarding of new projects.
- Internal Collaboration
- Provide clear client briefs and workload forecasts to operations teams.
- Work closely with the GM on strategic planning, forecasting, and account prioritisation.
- Support marketing efforts by identifying case study opportunities and contributing to thought-leadership topics.
Experience & Skills Required
Essential
- 5+ years' experience in market research, ideally within fieldwork, data collection, or sample provision.
- Proven track record selling CATI sample into MR agencies (MRAs) and/or end clients.
- Strong understanding of field operations, particularly CATI, f2f recruitment, and qualitative methodologies.
- Demonstrated success managing and growing key accounts worth £1m+ revenue per year.
- Strong commercial acumen - able to price, negotiate, and manage margin expectations.
- Excellent communication and relationship-building skills.
Preferred
- Experience working in or with Cint, PureSpectrum, or similar supply platforms.
- Multi-market project delivery.
- Comfortable working in a fast-moving, scaling environment with evolving processes.
Location
Field Locker's operational hub is based in Hebden Bridge. However, for the right candidate, we are open to flexible working arrangements, including hybrid or remote working, given the seniority and strategic importance of this role.
Who to contact: Please send a CV and covering letter explaining why you are the right person for the job, by email to David Berry.
IMPORTANT - PLEASE INCLUDE YOUR NAME AND EITHER YOUR RETURN E-MAIL ADDRESS OR TELEPHONE NUMBER IN THE MESSAGE. Please say that you found the vacancy on MrWeb! Thanks for your interest.
Account Manager - Client Development in Hebden Bridge employer: MrWeb Ltd.
Contact Detail:
MrWeb Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Client Development in Hebden Bridge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their services and think about how you can contribute to their growth. Tailor your pitch to show how your experience aligns with their needs – this will make you stand out!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and mention something specific from the interview that resonated with you.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Keep an eye on our job postings and make sure your application reflects your unique skills and experiences that fit the Account Manager role.
We think you need these skills to ace Account Manager - Client Development in Hebden Bridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing high-value clients and any relevant market research skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're the perfect fit for this role and how you can contribute to our growth at Field Locker. Be sure to mention your experience with CATI sample delivery and client management.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to grow accounts and manage revenue. Numbers speak volumes, so don’t shy away from sharing your successes!
Follow Application Instructions: Make sure to follow the application instructions carefully. Include your name and contact details in the message, and let us know you found the vacancy on MrWeb. This helps us keep track of applications and shows you pay attention to detail!
How to prepare for a job interview at MrWeb Ltd.
✨Know Your Accounts
Before the interview, dive deep into the accounts you'll be managing. Understand their history, current projects, and any challenges they face. This will not only show your commitment but also help you discuss how you can add value to these clients.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with pricing, negotiation, and margin management. Bring examples of how you've successfully grown key accounts in the past, especially those worth over £1m. This will demonstrate your ability to meet the revenue targets expected in this role.
✨Prepare for Client Scenarios
Think about potential scenarios you might encounter with clients, such as handling difficult conversations or pitching new services. Practising your responses will help you feel more confident and articulate during the interview.
✨Highlight Collaboration Skills
Since this role involves working closely with various teams, be ready to share examples of how you've successfully collaborated in the past. Discuss how you’ve provided clear briefs and forecasts to operations teams, ensuring smooth project delivery.
