Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer research projects to champion the voice of customers in a major charity.
- Company: Join a leading UK charity making a real difference in health services.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make an impact by shaping services based on customer insights and needs.
- Qualifications: Experience in market or social research with strong qualitative and quantitative skills.
- Other info: Collaborative environment with opportunities to influence decision-making at all levels.
The predicted salary is between 40000 - 60000 £ per year.
Our client is a major UK charity, operating in the health arena and providing an array of valuable services. Funding and services are key focuses for the marketing and strategy team and the Customer Research Manager will champion the voice of the customers by ensuring their needs and expectations are understood and put at the heart of the organisation.
This role will consult on and lead projects for teams across brand and marketing, fundraising, retail and medical to develop insight plans, manage research projects, and deliver insights to inform decision making.
Key accountabilities for this position are:
- Consultancy – leading relationships with stakeholders across the whole organisation to understand how insight can support their decision making and translating this into insight plans and research briefs
- Leading in-house projects from end to end – writing briefs, designing sample frames and recruitment criteria, designing research materials (discussion guides, surveys, etc.), managing fieldwork (e.g., online surveys, moderating focus groups or interviews), conducting analysis and presenting insights, with overall accountability for delivery and quality assurance
- Leading relationships with external research agencies on outsourced research projects – leading procurement, managing relationships, and leading on quality assurance on all elements of the project
- Presenting clear and concise insights and recommendations to a diverse range of stakeholders, including executive level stakeholders
- Conducting desk research using market trends, data available internally and externally, and previous insight projects to pull together analysis across a range of sources
- Keeping up to date with current research methods, trends, technologies, markets and competitors and proactively sharing your knowledge with others in the team to support continuous improvement of research practice
- Identifying and implementing improvements to processes and ways of working
- Supporting colleagues to have the knowledge and skills to self-serve for the insight they need, where appropriate
- May line manage a direct report
The successful candidate will have a solid market or social research background, with experience gained from a research agency and/or client-side. It is essential to understand brand and customer market research and be able to demonstrate hands-on experience of both qualitative and quantitative methods.
Customer Research Manager - Charity in City of London employer: MrWeb Ltd.
Contact Detail:
MrWeb Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Research Manager - Charity in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work in customer research. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with qualitative and quantitative research methods. This will help you stand out when discussing your fit for the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your insights can drive decision-making in a charity context. Tailor your examples to show how you can champion the voice of the customers effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Research Manager - Charity in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Research Manager. Highlight your experience in market or social research, and don’t forget to showcase your skills in both qualitative and quantitative methods. We want to see how you can bring value to our charity!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer research in the charity sector. Share specific examples of how you've championed customer voices in previous roles, and let us know how you can help us understand our customers better.
Showcase Your Project Management Skills: Since this role involves leading projects from start to finish, make sure to highlight your project management experience. Talk about how you've managed research projects, designed materials, and delivered insights. We love seeing candidates who can take charge and deliver quality results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t forget to include your name and contact details in your message!
How to prepare for a job interview at MrWeb Ltd.
✨Know Your Customer Insights
Make sure you’re well-versed in the latest trends and insights related to customer research, especially in the charity sector. Familiarise yourself with the organisation's previous research projects and be ready to discuss how you can enhance their understanding of customer needs.
✨Showcase Your Project Management Skills
Prepare examples of past projects where you’ve led research from start to finish. Highlight your ability to write briefs, design research materials, and manage fieldwork. This will demonstrate your hands-on experience and project management capabilities.
✨Engage with Stakeholders
Think about how you would build relationships with various stakeholders within the organisation. Be ready to discuss strategies for translating insights into actionable plans that support decision-making across different teams.
✨Present Like a Pro
Practice presenting insights clearly and concisely. You might be asked to present findings to executive-level stakeholders, so ensure you can communicate complex information in an accessible way. Use visuals if possible to make your points more impactful.
