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For Companies At a Glance
- Tasks: Be the IT hero, solving tech issues and supporting our awesome team daily.
- Company: Join MRTC, a leader in innovative communication solutions for motorsport events worldwide.
- Benefits: Enjoy a full-time role with opportunities for growth and a dynamic work environment.
- Why this job: Make an impact in a fast-paced industry while working with cutting-edge technology.
- Qualifications: 3+ years in IT support, strong Windows and Microsoft 365 knowledge, and great communication skills.
- Other info: Ideal for tech enthusiasts looking to grow in a vibrant, supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Location: Loughborough
Company: MRTC
Type: Full-Time
About Us
With 40 years' experience, MRTC have become a market leader in delivering communication solutions for Motorsport worldwide and Events, including F1, Formula E, World endurance Championship and more. In a competitive market we strive for excellence by providing the most up to date innovative technology as well as a high professional service worldwide.
We have an exciting opportunity for a driven and motivated frontline IT support member to play a key role at MRTC as we are growing and expanding.
Role Overview
As our Frontline IT Support Specialist, you are the go-to person for IT questions in the UK office. You will resolve day-to-day hardware, software, and network issues, support remote staff and keep key business systems humming, freeing the CIO to focus on long-term strategy.
Key Responsibilities
- Provide 1st-line support (Windows 10/11, Microsoft 365, mobile, printers, VoIP)
- Manage and close support tickets promptly, documenting solutions for future reference
- Build, configure and maintain laptops, desktops, peripherals and network devices
- Administer user accounts, permissions and passwords
- Support remote workers via VPN, MDM and collaboration tools
- Assist with patching, security hardening and upgrade projects
- Share best practice with the IT team and contribute to standards
Required Skills & Experience
- 3 + years in a desktop or application-support role
- Strong working knowledge of Windows desktop & server OS, Microsoft 365
- Fluent English and excellent written / verbal communications
- Proven customer-service mindset, problem-solving ability and calm under pressure
Highly Desirable
- Familiarity with ERP/CRM packages (inspHire, SAP, Dynamics)
- Scripting basics (PowerShell, batch) or SQL query writing
- Cisco IOS networking (LAN)
- Exposure to cyber-security tools or Avaya phone systems
Frontline IT Support Specialist employer: MRTC Ltd (Midlands Radiotelephone Centre Ltd)
Contact Detail:
MRTC Ltd (Midlands Radiotelephone Centre Ltd) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline IT Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft 365. Being able to demonstrate your hands-on experience with these systems during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, as this role requires a strong customer-service mindset. Think of examples from your past experiences where you successfully resolved issues under pressure, and be prepared to discuss them.
✨Tip Number 3
If you have any experience with ERP/CRM packages or scripting, make sure to highlight this in conversations. Even if it's not a core requirement, showing familiarity can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of MRTC if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Frontline IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows 10/11 and Microsoft 365. Use specific examples to demonstrate your problem-solving skills and customer service mindset.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at MRTC. Mention your experience with desktop support and any familiarity with ERP/CRM packages. Show how your skills align with their needs.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as knowledge of networking, scripting basics, and experience with security tools. This will help you stand out as a qualified candidate.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your communication is clear and professional, reflecting your strong written skills.
How to prepare for a job interview at MRTC Ltd (Midlands Radiotelephone Centre Ltd)
✨Know Your Tech Inside Out
Make sure you're well-versed in the technologies mentioned in the job description, especially Windows 10/11 and Microsoft 365. Brush up on your knowledge of hardware, software, and network troubleshooting to demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer-service mindset, prepare examples of how you've successfully resolved IT issues for users in the past. Highlight your problem-solving abilities and how you remain calm under pressure.
✨Familiarise Yourself with MRTC
Research MRTC and its role in the motorsport industry. Understanding their products and services will help you tailor your responses and show genuine interest in the company during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your technical skills and customer service approach. Practice articulating your thought process when resolving common IT issues, as this will showcase your practical knowledge and problem-solving capabilities.
