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- Tasks: Manage customer enquiries, process orders, and ensure top-notch service throughout the order lifecycle.
- Company: Established UK engineering and manufacturing business with a supportive team culture.
- Benefits: Long-term stability, exposure to interesting products, and a hybrid working model.
- Why this job: Join a collaborative team and make a real impact in customer service.
- Qualifications: Experience in a commercial environment and strong communication skills.
- Other info: Opportunity for growth and continuous improvement in a dynamic setting.
The predicted salary is between 30000 - 42000 £ per year.
This well-established UK-based engineering and manufacturing business is currently seeking a Customer Service Administrator to support their growing operations. This role is ideal for an organised, detail-oriented individual who enjoys working in a structured environment and takes pride in delivering a high standard of customer service.
The successful candidate will be responsible for managing customer enquiries, processing orders, liaising with internal departments such as production and logistics, and ensuring a professional and responsive service throughout the full order lifecycle. This opportunity offers long-term stability, exposure to technically interesting products within regulated industries, and the chance to be part of a supportive, collaborative team culture.
Key Responsibilities- Act as the primary point of contact for customer enquiries, orders, quotations, and complaints, owning issues through to resolution while maintaining first-class service.
- Process and manage customer orders accurately using MRP/ERP and CRM systems, ensuring adherence to quality and compliance requirements.
- Prepare and issue quotations efficiently, supporting RFQs and tender submissions where required.
- Maintain accurate records of customer interactions and commercial activity within CRM systems.
- Develop and maintain collaborative working with the Directors, BDM’s, Service Engineers, Engineering, Finance and Operations teams including setting up effective systems, sharing historical knowledge and keeping each other informed of business-critical information.
- Support sales performance by contributing to growing order intake, invoicing accuracy, and customer retention.
- Communicate regularly with commercial leadership on activity, progress, and any issues.
- Represent the business professionally in all internal and external communications.
- Participate in meetings, customer visits, and industry events as required.
- Contribute to continuous improvement, compliance, and the achievement of departmental and company objectives.
- Previous experience in a commercial or ideally within a sales office or similar environment.
- Strong communication and interpersonal skills, with the ability to build effective working relationships.
- Highly organised with the ability to work accurately and efficiently to tight deadlines.
- Confident user of MRP/ERP and CRM systems, with good proficiency in Microsoft Office.
If you would like to find out more about the Customer Service Administrator - Battery - Essex position, please feel free to get in touch. A dedicated and approachable team here to support your growth.
Customer Service Administrator - Battery - Essex employer: MRSL Group
Contact Detail:
MRSL Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Battery - Essex
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Customer Service Administrator, you'll need to convey information clearly and professionally. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Administrator - Battery - Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your experience in managing customer enquiries and processing orders, as these are key responsibilities for us.
Show Off Your Skills: Don’t forget to showcase your strong communication and organisational skills. We love candidates who can build effective relationships and work efficiently under pressure!
Be Professional: When writing your cover letter, keep it professional but let your personality shine through. We appreciate a friendly tone that reflects our collaborative team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at MRSL Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your answers to show how your skills and experience align perfectly with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Prepare examples of how you've effectively managed customer enquiries or resolved complaints in the past. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Organisational Skills
Being organised is crucial for this role. Think of specific instances where you successfully managed multiple tasks or tight deadlines. You could even bring a planner or digital tool to the interview to show how you keep track of your work—this can impress them with your proactive approach!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how success is measured in the role, or what challenges the department is currently facing. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
