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- Tasks: Manage key accounts and ensure seamless delivery of services in aerospace and defence.
- Company: Join a leading UK provider of high-reliability electronics manufacturing services.
- Benefits: Enjoy a hybrid working model and competitive salary up to £56,000.
- Why this job: Be the strategic link between customers and the business, driving growth and satisfaction.
- Qualifications: Experience in customer-facing roles, strong organisation skills, and proactive problem-solving required.
- Other info: Work with a dedicated team committed to your growth and development.
The predicted salary is between 42000 - 70000 £ per year.
Account Manager – Bedfordshire –Aerospace and Defence
Position Type
Full Time
Location
United Kingdom
Up to £56,000
Sector
CEM
Working Model
Hybrid
This leading UK-based provider of high-reliability electronics manufacturing services is looking for an accounts manager to join their expanding team. This organisation supports mission-critical sectors such as aerospace, defence, and security. Backed by a global EMS group, it offers the agility of a local manufacturer with the scale and strength of an international partner. Its comprehensive services—from complex PCB assemblies to full system integration—are delivered to the highest industry standards.
At the heart of customer engagement is the Account Manager, responsible for overseeing key accounts and ensuring the seamless delivery of commercial, operational, and service-level commitments. Acting as the strategic link between the customer and the business, this role drives growth, manages risk, and ensures high levels of customer satisfaction. It blends relationship management, sales execution, operational oversight, and strategic planning to support retention, performance, and long-term success.
Key Responsibilities
- Collaborate with Business Development leadership to define, formalise, and execute tailored customer strategies.
- Establish and maintain strong cross-functional relationships within the customer’s organisation.
- Ensure customer expectations are effectively managed and aligned with internal capabilities and capacity.
- Serve as the primary liaison for daily customer engagement, ensuring responsive and proactive relationship management.
- Develop and maintain an accurate sales forecast across monthly, quarterly, annual, and five-year horizons.
- Ensure forecasting includes precise margin analysis and aligns with resource planning.
- Identify and promote additional service offerings within existing customer accounts to drive incremental revenue.
- Manage RFQ and quotation processes in collaboration with the Quotations Manager, ensuring submissions are timely, accurate, and aligned with customer needs.
- Monitor and analyse sales performance for assigned accounts, ensuring alignment with business objectives.
- Maintain and update customer strategy documentation, providing regular reports and insights to senior leadership.
Purchase Management
- Lead the execution of Contract and Detailed Contract Reviews following company procedures.
- Oversee the Customer Order Book and facilitate regular OPOR (Order Progress & Order Review) sessions.
- Conduct weekly reviews of live order books and customer schedules, ensuring timely and accurate updates.
Operational Engagement & Support
- Participate in production schedule reviews to support efficient and on-time order fulfillment.
- Collaborate with Operations Engineering, Production, Materials, and QA teams to ensure internal plans align with customer requirements.
- Identify and implement risk mitigation strategies as needed.
- Engage with the Production Readiness Review (PRR) team to support effective program and project management.
Customer Service & Continuous Improvement
- Manage internal and external customer queries through to resolution, ensuring clear communication and timely responses.
- Drive joint continuous improvement initiatives such as SPL (Service Performance Logs), YIT (Year-in-Transition), CAR (Corrective Action Requests), and CSIP (Customer Service Improvement Plans).
- Plan and lead Quarterly and Strategic Business Reviews, including agenda creation, minute-taking, and action tracking.
Reporting & Governance
- Prepare and present monthly performance dashboards and metrics to senior management.
- Ensure accuracy and data integrity within all business systems and reporting tools.
- Monitor and report customer KPIs on a regular basis.
- Log, track, and review customer queries and ensure resolution actions are implemented and completed.
Requirements
- Experience in customer-facing roles, ideally within manufacturing or electronics.
- Strong organisation, planning, and time management skills.
- High attention to detail, particularly in managing forecasts, order books, and reporting metrics.
- Strong communication and interpersonal skills, with the ability to work across all business functions.
- Proactive approach to problem-solving and continuous improvement.
- Competency in ERP and business management systems is essential.
- Familiarity with quality and production processes preferred.
- Hardworking with diligence, creativity, and by going the extra mile.
- Integrity with oneself and with others.
- Positivity with a can-do attitude.
- Working well as a team.
Want to speak to us?
If you would like to find out more about the Account Manager – Bedfordshire -Aerospace and Defence position, please feel free to get in touch.
If you are a highly organized and motivated individual with the experience and qualifications outlined above, we invite you to apply simply by completing the details below and attaching an up-to-date copy of your CV/Resume.
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Want to speak to us?
If you would like to find out more about the Account Manager – Bedfordshire -Aerospace and Defence position, please feel free to get in touch.
A dedicated and approachable team here to support your growth.
MRSL Group is a specialist Recruitment Partner for the Electronic Component industry covering Sales and Marketing Professionals. Looking after the Franchised, Independent and CEM/EMS sectors across the UK, parts of Europe, and the US.
It\’s time to take it tothe next level…
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Account Manager - Bedfordshire - Aerospace and Defence employer: MRSL Group
Contact Detail:
MRSL Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Bedfordshire - Aerospace and Defence
✨Tip Number 1
Familiarise yourself with the aerospace and defence sectors. Understanding the specific challenges and trends in these industries will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the manufacturing and electronics fields. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Account Manager role.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed customer relationships or resolved issues in previous roles. This will highlight your proactive approach, which is crucial for this position.
✨Tip Number 4
Research the company’s recent projects and achievements. Being knowledgeable about their work will allow you to tailor your discussions and show genuine interest in contributing to their success as an Account Manager.
We think you need these skills to ace Account Manager - Bedfordshire - Aerospace and Defence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly within manufacturing or electronics. Emphasise your organisational skills and any specific achievements that align with the responsibilities of the Account Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the aerospace and defence sectors. Discuss how your proactive approach to problem-solving and continuous improvement can benefit the company and its clients.
Highlight Key Skills: In your application, clearly outline your strong communication and interpersonal skills. Provide examples of how you've successfully managed customer relationships and driven growth in previous roles.
Showcase Relevant Tools and Systems Knowledge: Mention your competency in ERP and business management systems, as well as any familiarity with quality and production processes. This will demonstrate your readiness to engage with the operational aspects of the role.
How to prepare for a job interview at MRSL Group
✨Understand the Industry
Familiarise yourself with the aerospace and defence sectors. Research current trends, challenges, and key players in the industry to demonstrate your knowledge and interest during the interview.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to communicate effectively and resolve issues proactively, as these are crucial for the Account Manager role.
✨Be Ready to Discuss Forecasting and Reporting
Since the role involves sales forecasting and performance reporting, be prepared to discuss your experience with these processes. Bring examples of how you've used data to drive decisions and improve customer satisfaction.
✨Demonstrate a Problem-Solving Mindset
Think of specific instances where you've identified problems and implemented solutions. This will show your proactive approach to challenges, which is essential for driving continuous improvement in the role.
