Client Success Executive

NO RECRUITMENT AGENCIES

Key Responsibilities for the Client Success Executive:

Project Management of key clients, organisation is key to ensuring smooth, concise client relationships and service.

Delivery of high-quality projects, ensuring they are on time, on budget and to the agreed specification.

Ensuring work is delivered to the highest of standards and is thoroughly tested.

Ensuring that internal stakeholders are regularly communicated with and updated on the progress of digital projects.

Managing budgets and scope of work

Developing and maintaining strong internal and external relationships.

Contributing to client proposals and quotes

Scheduling and hosting project kick-off meetings, along with frequent check-ins

Assigning tasks and responsibilities, utilising agency level project management software.

Monitoring project progress and clearing roadblocks.

Double-checking all project deliverables for accuracy

Sending progress updates to clients

Delivering the final project and summary to the client

Key Skills and Experience for the Client Success Executive

2 years minimum agency and/or account management experience in a digital delivery environment

Background in digital marketing, or a very strong desire to work within a digital marketing environment.

Strong communication and networking skills with a highly optimistic attitude and natural curiosity.

Strong commercial understanding

Highly resilient with a self-starter attitude.

Emotional intelligence and natural empathy.

Ability to work under pressure and to short deadlines.

Quick thinking and eager to learn.

Great organisational skills with razor like accuracy and attention to detail.

Pro-activeness with an ability to manage and prioritise your time.

Excellent written and verbal communication skill.

Produce good looking professional standard documentation, including proposals, strategy summaries and presentations.

Have a genuine desire to nurture and grow clients’ accounts.

Be fun, be positive and be self-motivated.

Be hungry for personal growth and progression in a fast-moving agency environment.