Site lead in Bridgend, Wales

We are seeking a confident and proactive Site Lead to take full operational responsibility for delivering high-quality cleaning and facilities services on site. This is a hands-on leadership role where you will drive performance, build strong client relationships, ensure compliance, and develop a high-performing team. You will work closely with the Facilities Manager while taking ownership of the day-to-day running of the site.

The Role

As Site Lead, you will be accountable for operational excellence, team capability, compliance, customer satisfaction, and financial performance. You will lead from the front, ensuring standards are consistently met while creating a positive and productive working environment.

Key Responsibilities

• Leadership & Team Management:
  • Role model company values with the team and client.
  • Effectively manage team attendance, absence levels, and scheduling.
  • Act as the first point of contact for employee relations matters.
  • Ensure all colleagues receive effective onboarding and appropriate role-based training.
  • Identify skills gaps and provide coaching and development support.
  • Recruit, retain, and develop high-quality team members through the Cleaning Academy.
  • Build team capability and succession through structured feedback and coaching.
• Operational Excellence:
  • Conduct regular audits to monitor quality and continuously improve standards.
  • Carry out daily site checks and resolve or escalate issues as appropriate.
  • Ensure compliance with company policies, standards, and legislative requirements.
  • Assist with health & safety and other compliance audits.
  • Monitor stock levels of consumables and coordinate replenishment.
• Customer & Commercial Focus:
  • Build strong client relationships and add value to the customer experience.
  • Work with the Customer Service Co-ordinator to resolve queries and complaints, including root cause analysis.
  • Drive all key performance indicators.
  • Maximise sales and profit opportunities.
  • Monitor site expenditure and manage budgets to ensure efficient use of resources.

About You

• Natural leader with the ability to motivate and influence others.
• Strong multitasking and decision-making skills.
• Proactive, solution-focused, and self-motivated.
• Able to build positive working relationships at all levels.
• Calm under pressure and able to meet deadlines.
• Reflective and adaptable in your approach.
• Confident using ICT systems, including MS Office.
• Detail-oriented, punctual, and reliable.
• Experience within a pharmaceutical environment would be advantageous but is not essential.

Why Join Us?

• Opportunity to take ownership of a key site.
• Structured training and development through our Cleaning Academy.
• Supportive leadership team.
• Real opportunity to influence performance and standards.

Our Values: At Mrs Buckét, our highly trained team ensures high standards across all sites, creating clean, efficient environments that boost productivity and morale. We live by our five core values: People, Passion, Reliability, High Standards, and Industry Leading Experts. If you share these values, we would love to hear from you. We welcome applicants from all backgrounds and value the uniqueness of every individual. If you need any adjustments to make the recruitment process more accessible, please let us know.

Company Overview: Expert Cleaning Services Across Wales & The South West - Mrs Buckét - Mrs Buckét Cleaning Services. At Mrs Buckét, we deliver top-tier commercial cleaning services and facilities across Wales and the South West of England. As a multi-award-winning cleaning company, we take pride in offering professional, reliable, and sustainable cleaning solutions for both public and private sector organisations. With a focus on quality, innovation, and environmental responsibility, we create spaces that support your team's success and wellbeing.