Area Manager

1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Mrs Buckét Cleaning Services This is a key role within the Operations Team. You will work closely with the Divisional Manager to manage all aspects of our customer contracts within a geographical area. Reporting to a Divisional Manager, you will be responsible for leading remote teams across several sites who deliver a quality service and demonstrate our company values every day. A varied role, you will need excellent organisational and planning skills, as well as having strong people management skills and being an inclusive leader. You will need to demonstrate flexibility, excellent communication skills across all levels of the organisation, be able to challenge poor performance where needed to ensure we are delivering an excellent customer experience. The ability to build and maintain good relationships is critical for this role. Key Responsibilities • Role model our values consistently with the team and client • Work with the Customer Service Manager to resolve customer queries and complaints, including root cause analysis • Ensure that all company policies and standards in relation to legislative requirements are complied with and applied thoroughly and equitably across the area • Effectively manage team member attendance and monitor absence levels as well as ensuring there is effective scheduling • Be the first line in any Employee relations escalations, conducting investigations and Disciplinaries when required • Ensure all colleagues receive the appropriate training for their role • Ensure all colleagues receive effective onboarding and are set up for success from day 1 • Work with team members to ensure all aspects of their role are clear and identify any gaps in skills/training which impact on the ability to deliver quality customer service • Ensure all audits are carried out diligently and on time in line with company policy • Working with your Divisional Manager ensure that high quality team members are recruited, retained, and developed utilising the Cleaning Academy • Provide quality feedback and coaching to develop to direct reports • Build capability and succession of the team through building effective relationships • Maximise sales and profit opportunities • Drive all key performance indicators • Monitor site expenditure and budget ensuring efficient use of resources • Addressing and reporting any issues in a timely manner as appropriate • Complete onboarding for new clients, ensuring they are resourced, compliant and have excellent standards across the site Person specification Takes ownership and responsibility for delivering own actions Take ownership to make changes where required to improve own or team performance Recent experience of leading teams in a managerial role . Takes a coaching approach with team members or colleagues to empower them to learn and improve Acts as a role model for the Company, demonstrates pride and passion to internal and external customers Self-motivated, punctual, reliable, confidential Able to build positive and supportive relationships based on open and honest communication Thorough, with excellent attention to detail Excellent Customer Service Able to think and plan pragmatically and apply common sense/prior experience to find solutions Days and times Monday to Friday – occasional weekends depending on the needs of the business. Travel across south Wales. Up to £40,000 – depending on experience. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Facilities Services Referrals increase your chances of interviewing at Mrs Buckét Cleaning Services by 2x Sign in to set job alerts for “Area Manager” roles. Cardiff, Wales, United Kingdom 2 weeks ago Swansea, Wales, United Kingdom 4 days ago Cardiff, Wales, United Kingdom 1 month ago Leckwith, Wales, United Kingdom 2 weeks ago Cardiff, Wales, United Kingdom £28,000.00-£32,000.00 1 month ago Swansea, Wales, United Kingdom 2 weeks ago Store Manager Cardiff Cathays Terrace Express Cardiff, Wales, United Kingdom 3 weeks ago Assistant General Manager – Y Castell B&K Swansea, Wales, United Kingdom 1 week ago Caerphilly, Wales, United Kingdom 2 days ago Swansea, Wales, United Kingdom 2 weeks ago Swansea, Wales, United Kingdom 1 week ago Team Manager – Through The Night – Foods and Operations – Cardiff Area Swansea, Wales, United Kingdom 3 days ago Merthyr Tydfil, Wales, United Kingdom 3 weeks ago Baglan, Wales, United Kingdom 2 weeks ago Information Technology Operations Manager Pontyclun, Wales, United Kingdom 1 day ago Swansea, Wales, United Kingdom 4 days ago Caerphilly, Wales, United Kingdom 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr