Chief of Staff, Product in St Albans

MrQ – we're an awesome, award-winning online casino launched in 2018. We're big on tech, big on performance and most of all – big on fun. Over the years, we have experienced explosive growth – which means we need more rock stars to join our quest for total world domination. MrQ's Product org is full of brilliant people. The problem isn't the talent. It's the tax. As an org scales, the work stops being the bottleneck — the coordination around the work does.

This role exists to kill that tax and give the org its time back. The old answer to scale was more process and more meetings. The new answer is automation, tooling, and just enough process to keep it tight. Same goals — alignment, visibility, nothing falling through the cracks — reached without stealing everyone's week to get there.

What You’ll Do

• You own the operating system. The Product cadence, the Scorecard, the Rocks, the rituals that keep Product moving — they're yours.
• You take work off the CPO's plate. The chief-of-staff edge. The half-defined, politically awkward, falls‑between-functions things that would otherwise sit on Aidan's desk for three weeks — you pick them up, drive them, and close them.
• You make the org faster. You hunt the coordination tax and remove it. Better tooling, fewer rituals, tighter throughput.
• You’re the early‑warning system. When a Company Scorecard metric starts to drift, you see it first. You convene the response — The Assemble — and you run it the way it's meant to run: supportive, fast, fix‑focused, not a hunt for someone to blame.
• You see the whole board. Across every tribe and mission, you spot the dependencies, the conflicts, and the quiet single points of failure before they bite.
• You build AI‑natively. Not a tool bolted on at the end. It's how you operate from day one — automating the reporting, the synthesis, the chasing.

What Makes This Different

• You operate, you don't administrate. This is not a PMO. No process for process's sake. No governance theatre.
• No siloes — yours included. This is an ops role, but ownership isn't fenced off here.
• You're a Principal IC, not a manager building an empire. Your output comes from judgement and AI, not from people reporting to you.
• Direct line to the CPO. You work shoulder-to-shoulder with Aidan. You're trusted with ambiguity and real calls — and expected to challenge, not just execute.
• You’re judged on the org's clarity and throughput. Not on how many rituals you run or meetings you attend.

What We’re Looking For

• You've operated at the centre of a scaling product or tech org — as a Chief of Staff, in Product/Biz Ops, or as a senior operator who naturally drifted into making the whole machine work.
• Genuinely into AI — ideally you've already built tools, automations, or workflows that replaced manual ops work, and it's changed how you operate.
• You create the brief. You're comfortable with no map and no mandate, and you turn 'this is a mess' into a plan and a close.
• A systems thinker who's still willing to do the unglamorous glue work personally.
• You earn trust fast across a leadership team. You can hold a room, and challenge a Head or LT member, without ego or politics.
• A bias to closing things, not coordinating them forever.
• Fluent with numbers — you read a Scorecard and know which line is lying.

What We’re Not Looking For

• Classic PMO / process-first operators. We have enough process; we need someone who removes the wrong kind.
• Anyone who needs a team beneath them to feel senior.
• 'I'll set up the meeting' coordinators. We need the person who makes the meeting unnecessary.
• Lukewarm on AI. Whether you've built with it or you're hungry to, both work — idle curiosity doesn't.
• Anyone who confuses being busy with moving the org forward.

Reporting to: CPO (Aidan Sliney) Level: Principal / senior individual contributor, operating alongside the Leadership Team

What We Offer

At MrQ, we take pride in providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well‑being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish. At MrQ, we're committed to ensuring that your experience with us goes beyond just a job – it's a fulfilling journey with a supportive community.

We are committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.