At a Glance
- Tasks: Develop and configure ServiceNow solutions for HRSD, CSM, and Employee Centre.
- Company: Join a leading tech firm with a focus on innovative ServiceNow implementations.
- Benefits: Competitive rates, long-term engagement, and flexible onsite work in the West Midlands.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
- Why this job: Make an impact in a dynamic environment while enhancing your ServiceNow skills.
- Qualifications: Active SC Clearance and strong hands-on ServiceNow development experience required.
The predicted salary is between 63000 - 77000 £ per year.
Must hold active SC Clearance
Service Now Developers required to support the delivery of a large-scale Service Now implementation covering HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations.
Must hold active SC Clearance
This is a UK-based opportunity with 2-3 days per week onsite in the west midlands, offering a long term engagement with competitive rates.
The role is suited to experienced Service Now Developers who have strong hands-on development experience and are comfortable working across multiple delivery workstreams.
Key Responsibilities
- Configure and develop Service Now solutions across HRSD and CSM.
- Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities.
- Configure Employee Centre experiences and user journeys.
- Develop integrations using REST APIs, SOAP APIs and Integration Hub.
- Support configuration of Virtual Agent and Now Assist capabilities.
- Participate in sprint planning, backlog refinement and technical design discussions.
- Support unit testing, SIT, UAT and defect resolution activities.
- Produce and maintain technical documentation.
- Work collaboratively with architects, developers, testers and business stakeholders.
Essential Skills & Experience
- Strong hands-on Service Now development experience.
- Strong experience across HRSD.
• Experience across a combination of
- CSM/Source-to-Pay Operations
- Employee Centre/Employee Centre Pro
- Service Now integrations
- Virtual Agent and/or Now Assist
- Experience developing case workflows, service catalogues, agent workspaces and portal experiences.
- Strong knowledge of Java Script, Glide APIs, Flow Designer and Service Now Scripting.
- Experience integrating Service Now with third-party applications using REST APIs, SOAP APIs or Integration Hub.
- Experience supporting Agile delivery and test cycles.
- Strong analytical and problem-solving skills.
- Excellent stakeholder engagement and communication skills.
- Experience working within large-scale enterprise or public sector Service Now delivery programmes.
Certifications & Clearance
- Service Now Certified System Administrator - Essential
- Active SC Clearance - Essential
- UK-based - Essential
Highly Desirable
- Service Now Certified Implementation Specialist - HRSD
- Service Now Certified Implementation Specialist - CSM
Desirable
- Service Now Certified Application Developer
- Employee Centre
- Integration Hub
- Virtual Agent
- Now Assist/Gen AI accreditations
ServiceNow Developer (HRSD/CSM/Employee Centre) employer: MRP Technology Ltd
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture in the heart of Cambridgeshire. As an SAP Travel Management Consultant, you'll benefit from competitive rates, flexible hybrid working arrangements, and ample opportunities for professional growth and development within a supportive team environment. With a focus on employee well-being and career advancement, this role provides a meaningful chance to contribute to significant projects while enhancing your expertise in SAP solutions.
