At a Glance
- Tasks: Provide hands-on IT support and ensure smooth operations for end users.
- Company: Join a large global organisation with a focus on innovation.
- Benefits: 12-month contract with potential extensions and valuable experience.
- Other info: Dynamic onsite role with opportunities to work on exciting IT projects.
- Why this job: Make a real difference by supporting users and enhancing IT services.
- Qualifications: Strong knowledge of Windows, Microsoft 365, and IT infrastructure required.
The predicted salary is between 31500 - 38500 £ per year.
IT Support Engineer - Contract Opportunity - Service Now, Kanban, KCS - On Site, Full Time, West Sussex
A large global organisation is seeking an IT Support Engineer to deliver reliable, high-quality onsite support to end users, ensuring effective day-to-day IT operations and minimising business disruption.
As part of the Local IT Onsite Support team, you will provide hands-on support across enduser devices, onboarding and offboarding, AV systems, IT asset management and local infrastructure.
These role is fully onsite, with an initial contract of 12months + and the possibility of extensions.
Key Responsibilities & Skills
- Strong technical knowledge of Windows 10/11, Microsoft 365, hardware, IT infrastructure and i OS devices.
- Deliver onsite IT support, resolving incidents and service requests promptly and within agreed service levels.
- Provide hands-on support for local IT infrastructure, working closely with regional and global technical teams.
- Support user onboarding and offboarding, including device preparation, setup and equipment collection.
- Manage IT equipment and assets, maintaining accurate inventory records in line with IT asset management requirements.
- Troubleshoot meeting room technology and AV equipment, providing support for key meetings and site events.
- Assist with IT projects, infrastructure changes, office moves and hardware deployments.
- Manage assigned activities through Kanban and participate in local and regional stand-ups.
- Maintain accurate support records and knowledge documentation using Service Now and KCS.
IT Support Engineer - Contract Opportunity - Service Now, Kanban, KCS - On Site, Full Time, West Sussex
It Support Engineer - Service Now, Kanban, KCS - On Site Full Time employer: MRP Technology Ltd
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture in the heart of Cambridgeshire. As an SAP Travel Management Consultant, you'll benefit from competitive rates, flexible hybrid working arrangements, and ample opportunities for professional growth and development within a supportive team environment. With a focus on employee well-being and career advancement, this role provides a meaningful chance to contribute to significant projects while enhancing your expertise in SAP solutions.
StudySmarter Expert Advice🤫
We think this is how you could land It Support Engineer - Service Now, Kanban, KCS - On Site Full Time
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MRP Technology Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MRP Technology Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MRP Technology Ltd!
✨Direct Apply to MRP Technology Ltd
Let's not forget to apply directly through the MRP Technology Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Support Engineer - Service Now, Kanban, KCS - On Site Full Time
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MRP Technology Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MRP Technology Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MRP Technology Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
