MRP have partnered with a multi-national IT Services and Consulting company that operate across 70 countries. We are looking for a IT Support Administrator to join their team on an exciting 3-6 month contract to provide day-to-day technical support to users, manage devices and accounts, and support their Microsoft environment.
Contract: 3-6 Months with a strong likelihood to extend.
Key Responsibilities
- Microsoft 365 administration – user accounts, licences, groups, shared mailboxes and basic Exchange/Teams troubleshooting.
- Microsoft Entra ID – users, groups, authentication methods, MFA and basic sign-in troubleshooting.
- Active Directory – user/computer administration, group membership, password/account management and basic OU/GPO awareness.
- Microsoft Intune – device enrolment, compliance, application deployment, configuration profiles and basic troubleshooting.
- Laptop provisioning and maintenance – Windows 11 builds, configuration, rebuilds, drivers/firmware and hardware troubleshooting, including manual builds and automated/Autopilot provisioning.
- Joiners, Movers and Leavers (JML) – account creation, access provisioning, changes and deprovisioning.
- Windows 11 support – desktop, profile, application, printing and general OS troubleshooting.
- Microsoft 365 application support – Outlook, Teams, OneDrive, SharePoint and Office applications.
- Hardware support – laptops, docks, monitors, peripherals, printers and basic fault diagnosis.
- Networking fundamentals – TCP/IP, DHCP, DNS, Wi-Fi, VPN and basic connectivity troubleshooting.
- Identity and access troubleshooting – MFA, SSO, password resets, account lockouts and permissions/access issues.
- Mobile device support – iOS/iPadOS, preferably including Intune enrolment and Company Portal.
- ITSM/service desk experience – logging, categorising, prioritising, updating and resolving incidents and service requests; ideally ITIL-aware.
- Asset management – equipment allocation/returns, inventory records, device lifecycle and stock management.
- Security awareness – recognising phishing/security incidents, following least-privilege principles and knowing when an issue needs escalating
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Help Desk Administrator in Tamworth employer: MRP Group
MRP Group is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the SAP domain, alongside competitive benefits that support work-life balance. Join us to be part of a transformative journey that not only enhances your career but also contributes to impactful projects across the UK and APAC regions.
