Configuration Manager in Gloucester

Overview

Our client is looking for a Configuration Manager who will be responsible for governing the lifecycle, integrity, and quality of configuration items (CIs) within the CMDB. Manage the full configuration item (CI) lifecycle, including identification, control, status accounting, verification, and audit.

Responsibilities

• Define, maintain, and govern CI baselines, including baseline mapping and ongoing compliance.
• Ensure consistent application of CI naming conventions, classification standards, and data quality rules.
• Support and contribute to service modelling activities, ensuring CI structures, relationships, and dependencies accurately represent services.
• Manage and enhance discovery capabilities, including automated population of CIs, relationship mapping, and ongoing optimisation of discovery processes.
• Lead CI reconciliation and de-duplication activities across multiple data sources to maintain a single, trusted source of configuration data.
• Collaborate with configuration and platform teams to design, build, and maintain configuration management tools, automations, and system integrations.
• Ensure alignment between Configuration Management and Asset Management practices, including Software Asset Management (SAM) and Hardware Asset Management (HAM).
• Apply ITIL best practices, with a strong focus on Service Asset and Configuration Management (SACM), to ensure governance, traceability, and lifecycle control of assets and configuration items.
• Hands-on experience with CMDB platforms, preferably OT uCMDB.
• Experience working in environments with multiple discovery sources and integrated configuration data.
• Strong understanding of SACM governance, audits, and continual improvement practices.

Qualifications

• Experience with CMDB platforms, preferably OT uCMDB.
• Strong SACM governance, audits, and continual improvement practices.