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- Tasks: Design and manage service models and CMDB structures for effective IT service management.
- Company: Join MRP Group, a leader in IT services and consulting.
- Benefits: Competitive contract pay, flexible working arrangements, and opportunities for skill development.
- Why this job: Make a real impact on IT service management while working with cutting-edge technologies.
- Qualifications: Experience with CMDB platforms and strong understanding of service modelling.
- Other info: Dynamic role with opportunities for career advancement in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking a Service Modeler / CMDB Technical Consultant for the design, creation, and ongoing management of service models and their supporting CMDB structures. The role plays a key part in enabling effective Service Asset and Configuration Management (SACM) by ensuring configuration items (CIs), relationships, and service models are maintained throughout their lifecycle.
Responsibilities
- Own and manage the creation, maintenance, and evolution of service models and associated CMDB structures.
- Analyse complex service architectures, identifying configuration items (CIs), components, and relationships; document and build these within the CMDB.
- Define and maintain service model structures that accurately represent business, application, infrastructure, and (where applicable) OT environments.
- Manage the service model lifecycle, including onboarding, change, retirement, and the automation that supports these stages.
- Design, implement, and iteratively improve automation for service modelling, discovery, and relationship population.
- Ensure CMDB data quality, integrity, and compliance with SACM policies and governance standards.
- Apply ITIL best practices, with a strong focus on Service Asset and Configuration Management (SACM), ensuring traceability, impact analysis, and support for incident, problem, and change processes.
- Collaborate with architecture, operations, and service management teams to align service models with operational and business requirements.
Required Experience
- Hands-on experience with CMDB platforms and service modelling tools, preferably OT uCMDB.
- Strong understanding of CI classes, relationship types, and service modelling patterns.
- Experience integrating discovery tools and data sources into a federated or integrated CMDB landscape.
Technical Consultant in England employer: MRP Group
Contact Detail:
MRP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Consultant in England
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at MRP Group. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into service models and CMDB structures. We should be ready to discuss our hands-on experience and how we can apply ITIL best practices to their needs.
✨Tip Number 3
Showcase our problem-solving skills! Be ready to share examples of how we've tackled complex service architectures and improved data quality in previous roles. Real-life stories resonate well!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our approach based on what we learn from the job description.
We think you need these skills to ace Technical Consultant in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Consultant role. Highlight your experience with CMDB platforms and service modelling tools, as well as any relevant ITIL practices you've applied. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that demonstrate your ability to manage service models and CMDB structures effectively. Let us know what excites you about working with us!
Showcase Your Problem-Solving Skills: In your application, don't forget to showcase your problem-solving skills. Share examples of how you've tackled complex service architectures or improved data quality in previous roles. We love seeing candidates who can think critically and adapt to challenges!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at MRP Group
✨Know Your CMDB Inside Out
Make sure you’re well-versed in the specifics of CMDB platforms and service modelling tools, especially OT uCMDB. Brush up on your understanding of CI classes and relationship types, as these will likely come up during the interview.
✨Showcase Your Analytical Skills
Prepare to discuss how you've previously analysed complex service architectures. Be ready to share examples of how you identified configuration items and documented them within a CMDB. This will demonstrate your hands-on experience and problem-solving abilities.
✨Emphasise ITIL Best Practices
Familiarise yourself with ITIL best practices, particularly around Service Asset and Configuration Management (SACM). Be prepared to explain how you’ve applied these principles in past roles, focusing on traceability and impact analysis.
✨Collaboration is Key
Highlight your experience working with cross-functional teams, such as architecture, operations, and service management. Share specific instances where your collaboration led to improved service models or operational alignment, showcasing your teamwork skills.
