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- Tasks: Support lab instruments and provide desktop support while managing hardware inventory.
- Company: Join a large global organisation with a focus on innovation.
- Benefits: Initial 6-12 month contract with potential extensions and hands-on experience.
- Why this job: Make a real difference in a dynamic lab environment while enhancing your tech skills.
- Qualifications: Experience with Windows 10/11 and laboratory instrumentation is a plus.
- Other info: Opportunity to work on exciting projects and collaborate with global teams.
The predicted salary is between 36000 - 60000 £ per year.
A large global organisation are seeking a Lab Support Engineer to provide hands-on support for laboratory instrumentation, alongside desktop support responsibilities. The role includes managing hardware inventory, troubleshooting technical issues and supporting Windows 10/11 upgrades/migration activities. This will be an initial 6-12 months+ contract with the opportunity for multiple extensions. This position will be based on-site full time, in East Anglia UK.
Responsibilities
- Working with System owners, global project team and suppliers/vendor engineers to replace obsolete hardware & out of support operating systems following the clients processes.
- Installing and configuration of new PCs.
- Installing and configuration of simple software installations.
- Assisting 3rd party vendors under the clients control with complex installation when required.
- Providing Hypercare IT support for lab-based personnel as part of deployments.
- Collecting and maintaining inventory information and updating CMDB (ServiceNow) aimed at achieving a high degree of accuracy (>80%).
- Collaborating with existing BAU Digital Lab solutions teams.
- Following the clients SOPs to assist monitoring compliance and adherence to GLP & GMP standards.
- Previous exposure to laboratory instrumentation such as Chromatography Data Systems, Mass Spec.
- Experience with Win 10/11 Upgrades & Migrations.
Lab Support Engineer - Microsoft, Win 10/11, Chromatography Data Systems, Service Now – On-site[...] in Newmarket employer: MRP-Global
Contact Detail:
MRP-Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lab Support Engineer - Microsoft, Win 10/11, Chromatography Data Systems, Service Now – On-site[...] in Newmarket
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or webinars, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to lab support and technical troubleshooting. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your hands-on experience! When discussing your background, highlight specific instances where you've tackled technical issues or supported lab instrumentation. Real-life examples make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Lab Support Engineer - Microsoft, Win 10/11, Chromatography Data Systems, Service Now – On-site[...] in Newmarket
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with Windows 10/11 and laboratory instrumentation. We want to see how your skills match the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Lab Support Engineer role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can troubleshoot effectively, so share those success stories that demonstrate your ability to resolve challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at MRP-Global
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Chromatography Data Systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as well as how you handled them. This will show that you’re not just familiar with the systems but can also think on your feet.
✨Showcase Your Hands-On Experience
Since this role involves hands-on support, be prepared to share examples of your previous work with laboratory instrumentation. Talk about any installations or configurations you've done, and highlight your experience with hardware inventory management. Real-life examples will make your skills more tangible.
✨Familiarise Yourself with ServiceNow
As you'll be updating the CMDB in ServiceNow, it’s crucial to understand how this platform works. If you have prior experience, mention it! If not, do a bit of research to get a grasp of its functionalities. Showing that you’re proactive about learning new tools can really impress the interviewers.
✨Understand Compliance Standards
Since the role requires adherence to GLP & GMP standards, make sure you know what these mean and why they are important in a lab setting. Being able to discuss compliance in your interview will demonstrate that you take these regulations seriously and understand their impact on lab operations.