At a Glance
- Tasks: Design and deliver innovative ServiceNow solutions for major clients, leading technical discussions and guiding teams.
- Company: Global tech and digital transformation organisation with a focus on innovation.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Opportunity to mentor others and influence solution architecture in a dynamic environment.
- Why this job: Shape the future of ServiceNow and AI workflows while making a real impact.
- Qualifications: Proven ServiceNow experience, strong communication skills, and ability to lead projects independently.
The predicted salary is between 56250 - 68750 £ per year.
An established global technology and digital transformation organisation is looking for an experienced Senior Technical Consultant to design and deliver innovative ServiceNow solutions for major UK and international clients. This is an opportunity for an experienced ServiceNow professional to combine technical leadership, solution design, customer engagement and innovation, while helping organisations transform their processes and platforms.
The Role
As a Senior Technical Consultant, you'll design scalable ServiceNow solutions that deliver genuine business value — working closely with customers, delivery teams and partners throughout the engagement lifecycle.
- Design and deliver ServiceNow workflow solutions using industry best practice
- Translate business requirements into technical specifications, user stories and scalable solutions
- Lead technical discussions and provide prescriptive guidance on ServiceNow architecture and platform health
- Participate in customer workshops to assess current-state processes and define future-state solutions
- Guide customers through technical documentation and solution decisions
- Provide technical leadership across configuration, integrations, testing and documentation
- Review and validate technical deliverables produced by partners and customer teams
- Provide oversight of unit testing and technical quality
- Lead smaller projects and technical teams, taking ownership from design through to delivery
- Work collaboratively to analyse and resolve complex technical challenges
- Share ServiceNow knowledge and best practice with customers and internal teams
- Provide feedback to product development based on real-world customer experience
- Contribute to engagement reporting, including utilisation, risks and actions
- Leverage AI to optimise workflows, tailor customer solutions and support strategic decision-making
- Help shape responsible AI adoption by clearly articulating AI system design, platform use cases and ethical considerations
What we're looking for
We're looking for a technically strong ServiceNow consultant who can combine hands-on expertise with excellent customer communication and the ability to operate independently.
- Proven ServiceNow Professional Services / Consulting experience
- Strong expertise across relevant ServiceNow offerings and workflows
- Experience designing scalable ServiceNow solutions and technical architectures
- Strong understanding of ITSM, ITOM, ITAM and ServiceNow integrations
- Experience translating business requirements into technical solutions
- Experience running customer workshops and defining future-state processes
- The ability to independently lead technical workstreams and smaller projects
- Strong analytical and problem-solving skills
- Experience reviewing and validating configuration, integrations, testing and technical documentation
- Excellent customer-facing communication and stakeholder management skills
- Experience using AI to improve workflows, solve problems and inform technical or strategic decisions
- The ability to explain complex technical concepts clearly to both technical and non-technical stakeholders
- A passion for innovation and continuously improving ServiceNow solutions
Certifications
Ideally, you'll hold relevant ServiceNow certifications such as:
- CSA – Certified System Administrator
- CAD – Certified Application Developer
- CIS – Certified Implementation Specialist
Additional ServiceNow certifications and relevant industry/domain expertise would be advantageous.
Leadership & Development
This role isn't just about delivering technical solutions. You'll also have the opportunity to coach and mentor Technical Consultants and Associate Technical Consultants, helping to raise technical standards, encourage innovation and improve customer value. You'll become a trusted technical adviser to customers — helping them understand not just what ServiceNow can do, but how it can support their longer-term business objectives.
Why consider this opportunity?
This is a chance to work on complex enterprise ServiceNow transformations with major clients, while playing a meaningful role in the next generation of ServiceNow and AI-enabled workflows. You'll have the opportunity to influence solution architecture, work directly with customers, mentor other consultants and tackle challenging technical problems. If you're an experienced ServiceNow consultant who wants to move beyond simply delivering configurations and become a trusted technical adviser and solution leader, this could be an excellent next step.
Interested? Apply now or get in touch for a confidential conversation about the opportunity.
Servicenow Senior Technical Consultant employer: MRL Consulting Group
At MRL Consulting, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the heart of the UK's technology sector. Our commitment to employee growth is evident through continuous professional development opportunities and a culture that encourages creativity and teamwork, making it an ideal place for talented individuals to thrive in their careers while contributing to cutting-edge advancements in GPU and AI technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Servicenow Senior Technical Consultant
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MRL Consulting Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MRL Consulting Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MRL Consulting Group!
✨Direct Apply to MRL Consulting Group
Let's not forget to apply directly through the MRL Consulting Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Servicenow Senior Technical Consultant
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MRL Consulting Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MRL Consulting Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MRL Consulting Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
