At a Glance
- Tasks: Lead complex ServiceNow projects and drive transformation for major clients.
- Company: Global tech and digital transformation leader with a focus on innovation.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Join a dynamic team with excellent career advancement potential.
- Why this job: Make a real impact by shaping delivery strategies and solving complex challenges.
- Qualifications: Proven experience in ServiceNow engagements and strong leadership skills.
The predicted salary is between 61009 - 74567 £ per year.
An established global technology and digital transformation organisation is looking for an experienced Senior Engagement Manager to lead large and complex ServiceNow engagements for major UK and international clients. This is a senior role combining engagement leadership, customer management, delivery governance, commercial oversight and ServiceNow expertise.
You will be responsible for bringing together customers, consultants, delivery teams and partners to ensure complex programmes deliver against their strategic objectives.
The Role
You will take ownership of a portfolio of client engagements, providing end-to-end oversight and ensuring delivery is on time, on budget and aligned with agreed customer outcomes. You will:
- Lead large and complex ServiceNow engagements throughout the delivery lifecycle
- Provide leadership and direction to cross-functional and geographically distributed delivery teams
- Act as a key customer-facing contact, building strong and trusted relationships
- Establish governance structures and drive effective decision-making
- Manage risks, issues, dependencies and actions across the engagement portfolio
- Manage resource booking, scheduling and capacity across multiple engagements
- Monitor utilisation, financial burn, SOW performance and overall engagement health
- Produce clear weekly/bi-weekly reporting for customers and internal leadership
- Identify scope creep, SOW deviations and resourcing risks at an early stage
- Support Change Orders and commercial processes where required
- Work closely with Finance and Commercial teams on forecasting and revenue reconciliation
- Coordinate consultant onboarding and offboarding
- Maintain accurate SOW, milestone, timesheet and invoicing information
- Review and challenge technical deliverables to ensure quality and alignment with customer objectives
What we're looking for
We are looking for an experienced ServiceNow engagement/delivery leader who can operate confidently across technology, project delivery, commercial management and senior customer relationships. You will ideally have:
- Proven experience leading large and complex ServiceNow engagements
- Strong ServiceNow project management experience
- Knowledge of ITSM, ITOM, ITAM, Platform Workflows and ServiceNow integrations
- Experience with solution design and technical architecture
- Experience leading delivery teams and working with services partners
- Strong stakeholder and customer management skills
- Experience conducting workshops and defining current- and future-state solutions
- The ability to design scalable ServiceNow solutions aligned with long-term customer objectives
- Experience applying AI to workflows, decision-making, problem-solving and strategic initiatives
- The confidence to manage challenging conversations and competing priorities
- Strong commercial awareness and an understanding of SOW, utilisation, financial burn and revenue forecasting
Certifications
Ideally, you will hold relevant certifications including:
- ServiceNow CSA / CAD / CIS
- PMP / PRINCE2
- Additional ServiceNow certifications are advantageous
Experience with ServiceNow PPM/SPM or similar project and resource management platforms would also be beneficial.
Why consider this opportunity?
This is much more than a traditional project management role. You will be working with major enterprise clients on complex transformation programmes, influencing delivery strategy, solving challenging problems and building relationships at a senior level. If you are an experienced ServiceNow professional who enjoys taking ownership, leading complex engagements and delivering measurable customer outcomes, this could be an excellent next step.
Interested? Apply now or get in touch for a confidential conversation about the opportunity.
Senior Engagement Manager employer: MRL Consulting Group
At MRL Consulting, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the heart of the UK's technology sector. Our commitment to employee growth is evident through continuous professional development opportunities and a culture that encourages creativity and teamwork, making it an ideal place for talented individuals to thrive in their careers while contributing to cutting-edge advancements in GPU and AI technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Engagement Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Engagement Manager at MRL Consulting Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like MRL Consulting Group or be willing to refer you for that Senior Engagement Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from MRL Consulting Group who’s on the lookout for their next Senior Engagement Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Engagement Manager role at MRL Consulting Group!
We think you need these skills to ace Senior Engagement Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at MRL Consulting Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at MRL Consulting Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at MRL Consulting Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
