100000 Per Annum United Kingdom Software & Infrastructure Permanent? Senior Engagement Manager – ServiceNow? UK | Hybrid / Office-based ? Permanent | Full-time | 40 hours per weekLead complex ServiceNow engagements. Shape transformation. An established global technology and digital transformation organisation is looking for an experienced Senior Engagement Manager to lead large and complex ServiceNow engagements for major UK and international clients. This is a senior role combining engagement leadership, customer management, delivery governance, commercial oversight and ServiceNow expertise. You'll:• Lead large and complex ServiceNow engagements throughout the delivery lifecycle Act as a key customer-facing contact, building strong and trusted relationships Manage risks, issues, dependencies and actions across the engagement portfolio Monitor utilisation, financial burn, SOW performance and overall engagement health Produce clear weekly/bi-weekly reporting for customers and internal leadership Identify scope creep, SOW deviations and resourcing risks at an early stage Support Change Orders and commercial processes where required Work closely with Finance and Commercial teams on forecasting and revenue reconciliation Review and challenge technical deliverables to ensure quality and alignment with customer objectives? What we're looking forWe're looking for an experienced ServiceNow engagement/delivery leader who can operate confidently across technology, project delivery, commercial management and senior customer relationships.Proven experience leading large and complex ServiceNow engagements ? Strong ServiceNow project management experience ? Knowledge of ITSM, ITOM, ITAM, Platform Workflows and ServiceNow integrations ? Strong stakeholder and customer management skills ? The ability to design scalable ServiceNow solutions aligned with long-term customer objectives ? Strong commercial awareness and an understanding of SOW, utilisation, financial burn and revenue forecasting? ServiceNow CSA / CAD / CIS PMP / PRINCE2 Additional ServiceNow certifications are advantageousExperience with ServiceNow PPM/SPM or similar project and resource management platforms would also be beneficial.? This is much more than a traditional project management role.You'll be working with major enterprise clients on complex transformation programmes, influencing delivery strategy, solving challenging problems and building relationships at a senior level.If you're an experienced ServiceNow professional who enjoys taking ownership, leading complex engagements and delivering measurable customer outcomes, this could be an excellent next step.? Hiring #ServiceNow #SeniorEngagementManager #ServiceNowJobs #ITSM #ITOM #ITAM #ProjectManagement #DigitalTransformation #TechnologyJobs #EngagementManagement #AI #TechJobs #UKJobs #LI-GH1
Client Manager / Senior Manager employer: MRL Consulting Group
At MRL Consulting, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the heart of the UK's technology sector. Our commitment to employee growth is evident through continuous professional development opportunities and a culture that encourages creativity and teamwork, making it an ideal place for talented individuals to thrive in their careers while contributing to cutting-edge advancements in GPU and AI technologies.
