At a Glance
- Tasks: Lead product vision and roadmap for customer app and contact experience.
- Company: Major UK consumer business transforming digital products.
- Benefits: £72,000 salary, bonus, remote-first work, and monthly team meet-ups.
- Other info: Opportunity to influence change and develop a high-performing product culture.
- Why this job: Shape impactful products and enhance customer experiences at scale.
- Qualifications: Experience as a Senior Product Manager in customer-facing roles.
The predicted salary is between 60750 - 74250 £ per year.
We’re partnering with a major UK consumer business that’s investing heavily in its digital products and transforming how millions of customers interact with its services. They’re looking for a Senior Product Manager to take ownership of three closely connected areas: their customer app, customer contact experience and an evolving premium B2B proposition.
This is a proper senior product role. You’ll inherit a growing team, shape the longer-term vision and bring clarity to several major programmes competing for attention, investment and technology capacity.
What you’ll be doing:
- Defining the product vision and roadmap across the customer app, contact channels and premium services
- Creating a more connected, intuitive and self-serve customer experience
- Leading discovery to understand customer problems, validate opportunities and influence investment decisions
- Helping shape the balance between digital self-service and human support
- Supporting a significant cloud-based customer contact and CRM transformation
- Owning product OKRs and ensuring roadmaps are tied to measurable customer and commercial outcomes
- Working closely with Technology, UX, Architecture, Operations and Commercial teams
- Coaching and developing Product Managers while building a high-performing product culture
- Managing competing priorities and making clear, evidence-led decisions when capacity is limited
- Taking complex product challenges and turning them into a clear direction people can get behind
What we’re looking for:
- Strong experience operating as a Senior Product Manager within a complex, customer-facing organisation
- Experience owning digital products across the full lifecycle, ideally including mobile apps, customer contact or self-service journeys
- A track record of shaping product strategy as well as leading hands-on delivery
- Strong discovery skills and a genuinely customer-led approach
- Confidence working with senior stakeholders and challenging priorities when needed
- Experience coaching Product Managers and improving product ways of working
- The ability to connect customer needs, operational realities and commercial opportunities
- A strong data mindset, with experience using insight to shape decisions and measure outcomes
- Exposure to cloud platforms, CRM transformation or contact-centre technology would be a bonus
Why consider it?
You’ll be joining at a point of real change, with the opportunity to influence products used at significant scale and help shape a growing product function. There’s plenty already happening, but equally plenty still to define. If you enjoy creating clarity from complexity, developing teams and building products that make everyday customer experiences simpler, this should be right up your street.
£72,000 + bonus, remote-first working and monthly team meet-ups.
Interested? Apply now or drop me a message for a confidential chat.
Senior Product Manager in York employer: MRJ Recruitment
Join a leading B2B and B2C organisation that values innovation and growth, offering a dynamic work culture where your contributions directly impact the brand's success. With competitive day rates and the flexibility of remote work, this role provides excellent opportunities for professional development and collaboration across various teams. Be part of a household name in eCommerce, where your project management skills will thrive in an environment committed to continuous improvement and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager in York
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like MRJ Recruitment!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at MRJ Recruitment would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at MRJ Recruitment through your school's career services!
We think you need these skills to ace Senior Product Manager in York
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager position at MRJ Recruitment. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at MRJ Recruitment
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
