At a Glance
- Tasks: Lead IT service management and drive service excellence across the organisation.
- Company: Established UK organisation investing in technology operations.
- Benefits: Competitive salary up to £70k, flexible work options, and career development.
- Other info: Opportunity to work with senior stakeholders and enhance your skills.
- Why this job: Make a real impact on service quality and operational governance.
- Qualifications: 5+ years in IT Service Management and strong ITIL knowledge required.
The predicted salary is between 65000 - 70000 € per year.
We’re working with a long-standing UK organisation undergoing continued investment in its technology operations and service maturity. They’re now appointing a senior IT Service Manager to strengthen operational governance and drive service excellence across the business.
You’ll own key operational processes including incident management, service controls and risk mitigation, working alongside senior technical and delivery stakeholders to ensure systems remain stable, secure and scalable.
Key responsibilities- Own and lead technical incident management (including P1/P2 incidents and out-of-hours escalation)
- Act as incident commander during major incidents, managing communications and mitigation strategies
- Define, maintain and report on SLAs, SLOs and service health metrics
- Oversee service desk triage processes, priorities and ceremonies
- Lead cyber incident response and vulnerability remediation across the tech estate
- Support audit readiness and compliance (ISO 27001 and related frameworks)
- Partner with engineering and product teams on service improvement and capacity planning
- 5+ years’ experience in IT / Technology Service Management, Incident Management or similar
- Strong knowledge of ITIL practices (incident, problem, change, service level management)
- Proven experience running major incidents and out-of-hours support models
- Hands-on experience with vulnerability management and cyber security processes
- Familiarity with ISO 27001 / SOC 2 environments and working with audits
- Experience with ITSM tools (e.g. Jira Service Management, ServiceNow)
- Comfortable producing dashboards and service reporting (Power BI, Jira, Confluence, etc.)
If interested, apply directly through LinkedIn or drop me a message!
Service Manager employer: MRJ Recruitment
Join a forward-thinking organisation that prioritises employee development and fosters a collaborative work culture. With a commitment to technological advancement, this role offers the opportunity to lead critical service management initiatives while enjoying flexible working arrangements in vibrant locations like Huddersfield or Manchester. Benefit from competitive remuneration, comprehensive training programmes, and a supportive environment that encourages innovation and career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! Create a personal website or an online portfolio that highlights your experience with incident management and ITIL practices. This is a great way to stand out and give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your incident command skills. Be ready to discuss how you've handled major incidents in the past and your approach to risk mitigation. Use real examples to demonstrate your expertise and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in IT Service Management and any relevant ITIL practices you've mastered. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your experience with incident management and service excellence, and let us know why you’re excited about joining our team.
Showcase Your Technical Skills:Don’t forget to mention your hands-on experience with ITSM tools like Jira or ServiceNow. If you've worked with dashboards or service reporting tools, make sure to highlight that too. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at MRJ Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices, especially around incident and service level management. Be ready to discuss how you've applied these principles in your previous roles, as this will show your depth of knowledge and experience.
✨Prepare for Incident Scenarios
Think about major incidents you've managed in the past. Be prepared to walk through your thought process during these situations, including how you communicated with stakeholders and what strategies you implemented to mitigate risks.
✨Showcase Your Technical Tools Experience
Familiarise yourself with the ITSM tools mentioned in the job description, like Jira Service Management or ServiceNow. If you have experience with dashboards and reporting tools like Power BI, be ready to share specific examples of how you've used them to improve service delivery.
✨Understand Compliance Frameworks
Since the role involves audit readiness and compliance, make sure you understand ISO 27001 and related frameworks. Be prepared to discuss how you've supported compliance efforts in your previous roles and any challenges you faced.
