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- Tasks: Lead the transition to cloud-first IT, managing a team of 20+ engineers.
- Company: Join a dynamic health sector organisation on an exciting digital transformation journey.
- Benefits: Enjoy hybrid work options and be part of a multi-million pound project.
- Why this job: Shape the future of IT services while driving innovation and operational excellence.
- Qualifications: Experience in large-scale digital transformations and strong technical skills in Azure and MS365 required.
- Other info: Be a key player in modernising IT infrastructure for 2,000 users across the UK and Europe.
The predicted salary is between 43200 - 72000 £ per year.
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Principal Recruitment Consultant Building Dev teams across the UK – MRJ Recruitment
Role: Senior IT Service Delivery Manager
Location: Leeds | Hybrid: 1–2 days per week in the office
We’re delighted to be partnering with a highly ambitious Health sector organisation currently embarking on a major digital transformation journey.
A sleeping giant in technology terms, the board has signed off on a £multi-million, 3-year digital and technology programme — making this the perfect time to join and play a pivotal role in shaping their future.
About the role
As Senior IT Service Delivery Manager, you’ll steer the transition from a traditional on-premise IT environment to a modern, cloud-first, digital-first approach.
Leading a team of 20 + Infrastructure Engineers and Application Support Engineers — plus managing the Infrastructure Lead and Business Systems Leads — you’ll ensure around 2,000 users across the UK & Europe (both remote and office-based) receive outstanding support and services.
You’ll build strong partnerships with business leaders, using data and insights to drive innovation, operational excellence and service improvements — while maintaining compliance with key regulations like PCI and GDPR.
Crucially, you’ll have experience transforming legacy, on-premise infrastructure into agile, cloud-based solutions, ideally working alongside DevOps teams to modernise services and prepare for future outsourcing where appropriate.
Key Responsibilities:
- Lead IT service delivery across infrastructure, business systems and cloud environments — shaping the roadmap to move away from legacy, on-premise systems.
- Manage Infrastructure and Business Systems Leads, ensuring seamless delivery of services and systems like the Patient Administration System (PAS).
- Introduce and embed cloud-first solutions (ideally Azure) and champion modern platforms and tools to drive digital transformation.
- Set the strategy for provisioning and lifecycle management of end-user equipment and software.
- Own and maintain the CMDB for all end-user assets to enable effective budget planning and lifecycle management.
- Act as a senior point of escalation for complex technical issues — using insights to define priorities, corrective actions, and responses.
- Oversee service performance against KPIs, SLAs and OLAs, with clear measures for internal customer satisfaction.
- Support external audits and maintain strong governance across IT operations and business systems.
- Manage key vendor relationships — overseeing performance and leading commercial negotiations.
What we’re looking for:
- Proven experience leading IT operations through large-scale digital transformation — taking organisations from on-premise to cloud-first.
- A strong technical background covering Azure, MS365, Windows OS, Autopilot, MAC OS, AD/Entra and AAD provisioning.
- Experience managing and modernising hybrid estates — including MACs, Windows, Linux, and Intune-managed devices.
- Familiarity with Enterprise MDM, EPP, EDR, patch management and tools from Microsoft, JAMF, CrowdStrike, ManageEngine and Esentire.
- A good understanding of endpoint security: SSO/MFA, vulnerability management, email security, scanning and pen testing.
- Experience managing or closely collaborating with DevOps teams.
- Familiarity with Enterprise service delivery platforms like ServiceNow, FreshService or similar.
- Exposure to Patient Administration Systems or similar business-critical systems.
- Experience with Digital Experience tools such as 1E, Nexthink or Riverbed Aternity would be an advantage.
Ready to help drive true digital change?
Send over your CV today and one of the team will be in touch.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Retail and Hospitals and Health Care
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Information Technology Service Delivery Manager
Leeds, England, United Kingdom 5 days ago
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Senior IT Service Delivery Manager employer: MRJ Recruitment
Contact Detail:
MRJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest cloud technologies, especially Azure, as this role heavily focuses on transitioning to a cloud-first approach. Being able to discuss your hands-on experience with cloud solutions during networking or interviews will set you apart.
✨Tip Number 2
Build connections with professionals in the health sector and IT service delivery. Engaging with industry-specific groups on platforms like LinkedIn can provide insights into the challenges they face and how you can contribute to their digital transformation.
✨Tip Number 3
Prepare to discuss your experience with managing hybrid estates and collaboration with DevOps teams. Highlighting specific projects where you've successfully modernised infrastructure will demonstrate your capability to lead in this role.
✨Tip Number 4
Stay updated on compliance regulations such as PCI and GDPR, as these are crucial for the role. Being able to articulate how you've ensured compliance in past roles will show your understanding of the importance of governance in IT operations.
We think you need these skills to ace Senior IT Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service delivery and digital transformation. Focus on your achievements in leading teams and managing cloud-based solutions, particularly with Azure and MS365.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation's digital transformation journey. Mention specific examples of how you've successfully transitioned legacy systems to cloud-first environments.
Highlight Technical Skills: Clearly outline your technical skills related to the job description, such as your experience with endpoint security, hybrid estates, and familiarity with service delivery platforms like ServiceNow. This will demonstrate your fit for the role.
Showcase Leadership Experience: Emphasise your leadership experience in managing teams and driving operational excellence. Provide examples of how you've built partnerships with business leaders and used data to drive service improvements.
How to prepare for a job interview at MRJ Recruitment
✨Showcase Your Transformation Experience
Make sure to highlight your previous experience in leading digital transformation projects, especially those that involved moving from on-premise to cloud-first solutions. Be prepared to discuss specific challenges you faced and how you overcame them.
✨Demonstrate Technical Proficiency
Familiarise yourself with the technical requirements listed in the job description, such as Azure, MS365, and endpoint security. Be ready to discuss your hands-on experience with these technologies and how they relate to the role.
✨Emphasise Leadership Skills
As you'll be managing a team of over 20 engineers, it's crucial to convey your leadership style and how you motivate teams. Prepare examples of how you've successfully led teams through change and improved service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex technical issues. Think of past situations where you had to make critical decisions and how you prioritised tasks under pressure.
