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- Tasks: Lead a dynamic team in managing IT operations and infrastructure for 2000 users.
- Company: Join a rapidly growing health sector company investing millions in technology.
- Benefits: Enjoy hybrid working, with 2 days in the office and 3 days remote.
- Why this job: Be part of an exciting journey driving innovation and service improvements in tech.
- Qualifications: Technical expertise in Azure, MS365, and endpoint security is essential.
- Other info: Opportunity to manage a diverse team across multiple locations.
The predicted salary is between 48000 - 84000 £ per year.
Team: 18+
Location: Leeds (Hybrid: 2 days office | 3 days WFH)
We are delighted to partner with a very exciting company within the Health sector that is embarking on a huge period of growth. A sleeping giant when it comes to technology, the board have recently signed off on a multi million 3 year technology & digital programme and this is definitely the time to be joining the journey.
About the role
As the Senior IT Operations Manager, you will be responsible for leading a team (15+) comprising of Infrastructure Engineers and Application Support Engineers supporting around 2000 users across the UK & Europe, including both remote and office-based employees. You’ll have the ability to build strong relationships with key business leaders and use insights and data to drive innovation and service improvements. Providing an appreciation of the regulatory landscape and the responsibility of the team and individually to ensure compliance with regulations like PCI and GDPR.
Key Responsibilities
- Leading IT infrastructure services using a high level of understanding in relation to customer drivers, requirements, agreements, service architecture and service management.
- Introducing and implementing solutions and platforms on cloud technologies (ideally Azure).
- Set the strategy for the provisioning and lifecycle management of all end-user equipment and software.
- Own, maintain, and develop the CMDB for all end-user assets to enable effective budget planning and lifecycle management.
- Acts as a point of escalation for issues, able to use data and experience to define priorities, corrective action, and response.
- Managing service and performance against KPIs, SLAs, and OLAs, including measures of internal customer satisfaction.
- Responding to and supporting external software and other regulatory audits linked to controls and processes.
- Managing and leading teams of 18+ preferably across multiple locations and geographies.
- Managing vendors, including delivery performance and commercial negotiations.
What we’re looking for
- A technical background in Azure with MS365, Windows OS, Autopilot, MAC OS, and AD/Entra and AAD (including provisioning).
- Possesses a good understanding of endpoint security and measures to secure assets and data, including SSO/MFA, vulnerability management, email security, scanning, and pen testing.
- Experience with managing a hybrid device estate including MACs, Windows, and Linux as well as approximately 300 Intune-managed portable devices.
- Experience with Enterprise MDM, EPP, EDR, Patch management, and other tools from vendors like Microsoft, JAMF, CrowdStrike, ManageEngine, and Esentire to protect, monitor, and respond to incidents.
- Familiar with Enterprise service delivery platforms such as ServiceNow, FreshService, or similar, with experience customizing and using reporting for insights.
- Familiar with cloud computing concepts and technology and can implement strategies for their use to add value to and solve end-user requirements, e.g., Azure VDD and Amazon Workspaces.
- Experience with Digital Experience tools such as 1E, Nexthink, and Riverbed Aternity is beneficial.
Ready to take on a new challenge? Please send over your CV and one of the MRJ team will be in touch.
Senior IT Operations Manager employer: MRJ Recruitment
Contact Detail:
MRJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in cloud technologies, especially Azure, as this role heavily focuses on implementing solutions in that area. Consider joining online forums or groups where IT professionals discuss their experiences and insights related to Azure and cloud management.
✨Tip Number 2
Build a strong understanding of compliance regulations like PCI and GDPR, as these are crucial for the role. You could attend webinars or workshops that focus on regulatory compliance in IT operations to enhance your knowledge and demonstrate your commitment to the field.
✨Tip Number 3
Network with professionals who are currently working in similar roles or companies within the health sector. Use platforms like LinkedIn to connect and engage with them, as they can provide valuable insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 4
Prepare to discuss your experience with managing hybrid device estates and endpoint security measures during interviews. Be ready to share specific examples of how you've successfully implemented strategies or tools that align with the responsibilities outlined in the job description.
We think you need these skills to ace Senior IT Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations, particularly with Azure and hybrid environments. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience managing teams. Mention your familiarity with compliance regulations like PCI and GDPR, and how you've driven service improvements in previous roles.
Showcase Technical Skills: In your application, emphasise your technical background with tools and technologies mentioned in the job description, such as MS365, Intune, and endpoint security measures. Provide examples of how you've successfully implemented these in past positions.
Highlight Relationship-Building Abilities: Since the role involves building relationships with key business leaders, include examples of how you've successfully collaborated with stakeholders in previous roles. This will demonstrate your ability to drive innovation and service improvements.
How to prepare for a job interview at MRJ Recruitment
✨Showcase Your Technical Expertise
As a Senior IT Operations Manager, it's crucial to demonstrate your technical knowledge, especially in Azure and MS365. Be prepared to discuss specific projects where you've implemented cloud solutions or managed hybrid device estates.
✨Highlight Leadership Experience
Since you'll be leading a team of 15+, share examples of how you've successfully managed teams in the past. Discuss your approach to building relationships with key stakeholders and how you drive performance against KPIs and SLAs.
✨Understand Regulatory Compliance
Familiarise yourself with regulations like PCI and GDPR, as compliance is a significant part of the role. Be ready to explain how you've ensured compliance in previous positions and how you plan to maintain it in this new role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle escalations. Think of examples where you've used data to define priorities and corrective actions in challenging situations.
