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- Tasks: Provide advanced IT support and mentor junior staff in a hybrid environment.
- Company: Established UK digital business with a focus on consumer-facing platforms.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Join a dynamic team to drive service quality and modernise technology.
- Qualifications: Strong IT support experience and Microsoft 365 administration skills required.
- Other info: Exciting projects and a chance to improve user experience await you.
The predicted salary is between 36000 - 60000 £ per year.
We’re supporting a well-established UK digital business operating at scale across consumer-facing platforms and internal technology services. They’re looking for a Senior IT Support Engineer to act as a technical escalation point within their IT Operations function and help drive service quality, automation and operational maturity.
This is a senior, hands-on support role within a hybrid working environment. You’ll provide advanced technical support, own complex escalations, and mentor a junior technician, while also contributing to process improvement and small-scale project delivery. You’ll be trusted to balance BAU support with forward-thinking improvements, helping modernise tooling, strengthen security posture, and improve the end-user experience.
Key responsibilities- Act as escalation point for complex IT issues, owning incidents from triage through to resolution
- Provide high-quality support across hybrid and multi-site environments
- Mentor and support junior IT staff through coaching, shadowing and knowledge sharing
- Administer Microsoft 365 services including Entra ID, Intune, SharePoint, Teams, Defender and Copilot
- Manage device enrolment, configuration and compliance via Intune, with macOS support via Jamf or Iru
- Deliver senior-level troubleshooting across Windows, macOS, iOS and Android
- Maintain high-quality documentation, SOPs and knowledge articles
- Contribute to small projects, rollouts and operational improvements
- Apply security best practices and support compliance with ISO-aligned frameworks
- Strong experience in a senior IT support / IT operations role
- Proven Microsoft 365 administration experience (Entra ID, Intune, Defender, Teams, SharePoint)
- Confident device management experience (MDM/MAM), including Windows and macOS
- Solid networking fundamentals (TCP/IP, VLANs, DNS/DHCP, Wi-Fi, Meraki)
If this sounds like the right next step, apply now or get in touch for a chat!
Senior Information Technology Support Engineer employer: MRJ Recruitment
Contact Detail:
MRJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects you've worked on that highlight your experience with Microsoft 365 and device management. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers, especially around complex IT issues and troubleshooting scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT Support Engineer role. Highlight your Microsoft 365 administration experience and any relevant troubleshooting expertise to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've handled complex IT issues or mentored junior staff, and don’t forget to show your passion for improving service quality.
Showcase Your Technical Skills: In your application, be sure to mention your hands-on experience with device management and networking fundamentals. We love seeing candidates who can demonstrate their technical prowess and problem-solving abilities!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MRJ Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365 services like Entra ID, Intune, and Teams. Be ready to discuss specific scenarios where you've used these tools to solve complex issues.
✨Showcase Your Mentoring Skills
Since the role involves mentoring junior staff, think of examples where you've successfully coached or supported others. Highlight how you’ve shared knowledge and improved team performance in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT challenges. Prepare by thinking through your problem-solving process and be ready to explain your thought process clearly and confidently.
✨Demonstrate Your Process Improvement Mindset
Be prepared to discuss any past experiences where you contributed to process improvements or operational efficiencies. Show how you can balance day-to-day support with forward-thinking initiatives that enhance service quality.
