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- Tasks: Lead IT service management and ensure operational excellence across the organisation.
- Company: Established UK organisation investing in technology and service maturity.
- Benefits: Competitive salary up to £60k, flexible working, and career development opportunities.
- Why this job: Make a real impact by driving service excellence and managing critical incidents.
- Qualifications: 5+ years in IT Service Management with strong ITIL knowledge.
- Other info: Join a dynamic team focused on innovation and continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
We’re working with a long-standing UK organisation undergoing continued investment in its technology operations and service maturity. They’re now appointing a senior IT Service Manager to strengthen operational governance and drive service excellence across the business.
You’ll own key operational processes including incident management, service controls and risk mitigation, working alongside senior technical and delivery stakeholders to ensure systems remain stable, secure and scalable.
Key responsibilities:- Own and lead technical incident management (including P1/P2 incidents and out-of-hours escalation)
- Act as incident commander during major incidents, managing communications and mitigation strategies
- Define, maintain and report on SLAs, SLOs and service health metrics
- Oversee service desk triage processes, priorities and ceremonies
- Lead cyber incident response and vulnerability remediation across the tech estate
- Support audit readiness and compliance (ISO 27001 and related frameworks)
- Partner with engineering and product teams on service improvement and capacity planning
- 5+ years’ experience in IT / Technology Service Management, Incident Management or similar
- Strong knowledge of ITIL practices (incident, problem, change, service level management)
- Proven experience running major incidents and out-of-hours support models
- Hands-on experience with vulnerability management and cyber security processes
- Familiarity with ISO 27001 / SOC 2 environments and working with audits
- Experience with ITSM tools (e.g. Jira Service Management, ServiceNow)
- Comfortable producing dashboards and service reporting (Power BI, Jira, Confluence, etc.)
If interested, apply directly through LinkedIn or drop me a message!
Service Manager in Huddersfield employer: MRJ Recruitment
Contact Detail:
MRJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your incident management skills. Be ready to discuss real-life scenarios where you’ve led major incidents or improved service processes. Show them you’re the go-to person for keeping systems stable and secure!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Use our website to find roles that excite you, especially those that highlight your experience with ITIL practices and cyber security.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them why you’re the perfect fit for their team.
We think you need these skills to ace Service Manager in Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IT Service Management and any relevant skills that match what we're looking for, like incident management and ITIL practices.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Service Manager role. Share specific examples of how you've led major incidents or improved service processes in the past.
Showcase Your Technical Skills: Don’t forget to mention your hands-on experience with ITSM tools and any familiarity with ISO 27001. We want to see how you can contribute to our tech operations and service excellence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MRJ Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices, especially around incident and service level management. Be ready to discuss how you've applied these principles in past roles, as this will show your depth of knowledge and experience.
✨Prepare for Incident Scenarios
Think about specific incidents you've managed, particularly major ones. Be prepared to walk through your thought process, the actions you took, and the outcomes. This will demonstrate your capability as an incident commander.
✨Familiarise Yourself with Compliance Standards
Since the role involves audit readiness and compliance, make sure you understand ISO 27001 and SOC 2 frameworks. Be ready to discuss how you've supported compliance in previous positions, as this will highlight your attention to detail and governance skills.
✨Showcase Your Technical Tools Knowledge
Be prepared to talk about your experience with ITSM tools like Jira Service Management or ServiceNow. If you can share examples of how you've used these tools to improve service delivery or reporting, it will give you a competitive edge.
