At a Glance
- Tasks: Manage and resolve incoming support tickets while collaborating with teams on high-severity issues.
- Company: A leading brand in workforce management solutions, empowering businesses since 2005.
- Benefits: Competitive salary, flexible working hours, and great perks.
- Other info: Fully remote role with excellent career growth opportunities.
- Why this job: Join a forward-thinking company and make a real impact in tech support.
- Qualifications: Customer-facing tech support experience and strong analytical skills required.
The predicted salary is between 28000 - 35000 £ per year.
Job Description
1st Line Tech Support – UK Hours (Flexible Working)
Salary: £28k - £35k DOE + great perks (ask for more info)
Hours: Core UK hours (9am – 5pm) with flexible working options
Location: Fully Remote! (must be based in the UK without visa/sponsorship requirements)
Founded in 2005 with a mission to empower businesses through innovative workforce management solutions, the organisation we’re representing is a highly regarded, multi-million-pound brand operating at the top of their game.
Already working with some of the biggest brands across the banking and financial services sector, the company is now focusing on customer support and is looking for a 1st Line Tech Support professional to manage and resolve incoming support tickets, working core UK hours.
As 1st Line Support, you’ll play a crucial role in the company’s ongoing success, proactively monitoring new support requests and collaborating with other teams when high-severity issues arise. Strong communication skills, effective issue resolution, and the ability to troubleshoot and optimise end-user hardware/software will be key to this role.
Key Responsibilities:
- Capture, validate, and respond to customer needs professionally
- Manage tickets, ensure SLA compliance, and escalate as needed
- Investigate issues across applications, servers, cloud services, and databases
- Detect data anomalies, identify root causes, and implement fixes
- Maintain availability and performance of key systems
- Support internal projects and occasional out-of-hours incidents
Skills & Experience Required:
- Comfortable working core UK hours (9am – 5pm) with occasional flexibility for early mornings, evenings, or weekends
- Excellent communication skills across all levels of the organisation
- Customer-facing technical support experience
- Strong analytical skills; able to investigate data and resolve issues
- SQL experience and familiarity with modern web applications and APIs
- Experience using browser developer tools for troubleshooting
- Familiarity with JSON, API tools (Postman, Swagger), and HTTP basics
- Solid troubleshooting, incident, and change management experience
Next Steps:
This is an exciting time to join a forward-thinking company incorporating AI and machine learning into their tech stack. If you’re an ambitious tech professional looking to grow your career with a leading brand, we want to hear from you!
Apply now or contact us for more information.
1st Line Tech Support in Reading employer: MRJ Recruitment
Join a dynamic and innovative company that prioritises employee growth and offers flexible working arrangements, making it an excellent employer for 1st Line Tech Support professionals. With a strong focus on collaboration and support, you'll have the opportunity to work with cutting-edge technology while enjoying a fully remote role that promotes work-life balance. The company fosters a culture of empowerment and continuous learning, ensuring that you can thrive in your career while contributing to the success of leading brands in the banking and financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Tech Support in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a 1st Line Tech Support role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to discuss your experience with SQL and APIs. We want to see how you tackle real-world problems, so think of examples that showcase your analytical skills.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to go directly to the source!
We think you need these skills to ace 1st Line Tech Support in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 1st Line Tech Support role. Highlight your customer-facing technical support experience and any relevant skills like SQL or troubleshooting. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how your skills align with our mission. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We’re looking for someone who can communicate effectively across all levels!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in directly!
How to prepare for a job interview at MRJ Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around SQL, APIs, and troubleshooting. Familiarise yourself with common issues that 1st Line Tech Support might face, so you can confidently discuss how you'd handle them during the interview.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with customers or colleagues to resolve issues, and be ready to share those stories.
✨Demonstrate Problem-Solving Prowess
Prepare to showcase your analytical skills by discussing past experiences where you identified root causes of issues and implemented fixes. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Research the Company Culture
Get to know the company’s mission and values, especially their focus on innovative workforce management solutions. This will help you align your answers with what they’re looking for and show that you're genuinely interested in being part of their team.
