At a Glance
- Tasks: Provide top-notch business support and customer service across the Council.
- Company: Join Enfield Council, a dynamic local authority focused on community improvement.
- Benefits: Earn up to £19.56 per hour with flexible 35-hour work weeks.
- Why this job: Be part of a team that champions efficiency and innovation while making a real impact.
- Qualifications: Strong communication and IT skills; experience in customer service is a plus.
- Other info: Minimum 3-month contract starting ASAP; perfect for students seeking practical experience.
MRJ Associates are working on behalf of our client Enfield Council who are recruiting for Operational Support Officer within the Local Authority paying up to £19.56.
YOUR NEW CONTRACT
- Minimum 3 Months contract - Starting ASAP
- 35hrs per week across a 5-day rota.
- Payrate up to £19.56 per hour (Umbrella)
PRIMARY JOB FUNCTION
Support Officers provide high level quality and comprehensive business support services across the Council and are able to follow standard operating procedures with limited supervision. Support Officers should actively champion continuous improvement and the implementation of automation and efficient ways of working.
DUTIES AND RESPONSIBILITIES
- Responsible for delivering to a high standard the business support menus to ensure effective operation of the services, including but not limited to data entry and analysis, record keeping, customer care focused, reception and understanding service specific administrative tasks.
- Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner.
- Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.
- Deal with straightforward customer enquiries and follow through to resolution, ensuring all stakeholders are updated and the adequate audit trails are in place.
- Understand when and how to escalate issues to ensure requests are completed within a timely manner.
- Maintain up to date knowledge to ensure effective utilisation of IT systems used.
- Organise and prioritise allocated workload as appropriate, keeping team managers aware of demands which may impact on targets/deadlines and service standards.
- Inform opportunities to eliminate waste, stop non-value adding activities and maximise the potential of simplified and shared ways of working and automation.
- Carry out all accountabilities in compliance with the Council's Policies and Procedures.
- Provide a front line face-to-face/telephone service to customers, making suitable referrals to other service areas where appropriate and resolving enquiries to a high standard, ensuring high levels of customer satisfaction.
SKILLS AND ABILITY
- Experience of supporting change / efficiency initiatives.
- Working within a business support environment delivering high quality services.
- Strong communication skills and experience.
- Strong IT/Technical skills, knowledge.
- Development of skills and knowledge.
- Experience of delivering high quality customer service/care.
WHAT YOU NEED TO DO NOW
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Operational Support Officer employer: MRJ Associates Ltd
Contact Detail:
MRJ Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Officer
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used by local authorities. This knowledge will not only help you stand out during interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Showcase your experience in customer service by preparing examples of how you've effectively resolved enquiries in the past. Highlighting your ability to handle diverse situations will resonate well with the hiring team.
✨Tip Number 3
Research Enfield Council's recent initiatives or changes in their operational processes. Being knowledgeable about their current projects can give you an edge and show your genuine interest in contributing to their goals.
✨Tip Number 4
Prepare to discuss your approach to continuous improvement and efficiency. Think of specific instances where you've identified waste or streamlined processes, as this aligns perfectly with the responsibilities of the Operational Support Officer role.
We think you need these skills to ace Operational Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business support and customer service. Use keywords from the job description, such as 'data entry', 'customer care', and 'administrative tasks' to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the skills and responsibilities mentioned in the job description. Emphasise your ability to work independently, champion continuous improvement, and handle customer enquiries effectively.
Showcase Relevant Skills: In your application, clearly outline your strong communication and IT skills. Provide examples of how you've supported change initiatives or improved efficiency in previous roles to align with the council's goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at MRJ Associates Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an Operational Support Officer. Be prepared to discuss how your skills and experiences align with the duties listed, such as data entry, customer care, and administrative tasks.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, think of examples from your past experiences where you effectively dealt with customers or colleagues. Highlight your ability to assess needs and redirect enquiries professionally.
✨Demonstrate IT Proficiency
Be ready to talk about your technical skills and experience with IT systems. If you have specific examples of how you've used technology to improve efficiency or support services, share those during the interview.
✨Emphasise Continuous Improvement
The role requires a champion for continuous improvement. Prepare to discuss any previous experiences where you identified inefficiencies and implemented changes that led to better outcomes. This will show your proactive approach to the role.