Community Adaptations Officer

MRJ Associates are working on behalf of our client Enfield Council who are recruiting for Community Adaptations Officer within the Local Authority paying up to £19.56.

YOUR NEW CONTRACT

• Minimum 3 Months contract - Starting ASAP
• 35hrs per week across a 5-day rota.
• Payrate up to £19.56 per hour (Umbrella)

PRIMARY JOB FUNCTION

Provide high quality and comprehensive technical and administrative support to a team or service in relation to any of the functions undertaken. Provide an effective, efficient and customer focused service in line with Corporate Policies and within national and local legislative requirements. Deliver a flexible, positive and responsive service that meets customer demands which may include working extended or flexible hours or working off-site. Keep knowledge up to date with developments in the professional field and modify service practice accordingly.

DUTIES AND RESPONSIBILITIES

• Understand and be responsive to the needs of the customer, offering technical advice and guidance both written and verbal, and always present a positive and professional image to the customer, ensuring a high standard of customer service. This will include servicing and maintenance of lifting equipment.
• Deal with technical customer enquiries where appropriate and follow through to resolution, ensuring all stakeholders are updated and the adequate audit trails are in place in accordance with Council procedures.
• Register applications to the Council for the service area involving checking for validity and ensuring appropriate fees and charges are administered and advising applicants where further information/monies is/are required.
• Contact other internal/external parties as required, including interrogation of external databases seeking and providing specialist and procedural advice relevant to the service area, taking appropriate action, and administering responses.
• Assist with management and statistical information for audit purposes as well as providing reports to Committee, Members, and external partners where appropriate.
• Access, update and maintain relevant administrative and information management systems and databases, in order to support the work of the service, ensuring document management and retention procedures are applied.
• Attend team meetings and other working groups, taking notes and producing written records and ensuring resultant actions are carried out within agreed timescales.
• To work as part of a project team and to assist in the delivery and completion of work projects, supporting different work streams, ensuring the successful completion of the project.
• Assist with Monitoring and procuring goods and services within the e-market place as required by the service area and within the Councils financial regulations and resolve associated queries, liaising with Corporate Procurement where needed.
• Manage, organise and monitor a personal caseload ensuring targets are met, renegotiating targets/deadlines as conflicting demands necessitate.
• Respond quickly and effectively to changing work demands and deadlines within a multi-disciplined context.
• Assist managers in carrying out Health and Safety checks/audits and be responsible for ensuring that public meeting areas are maintained as a safe and welcoming environment.
• Carry out all accountabilities and other duties, including transferring to other services, as may be required, in compliance with the Council’s Policies and Procedures.

SKILLS AND ABILITY

• Self Control and Confidence: interacts confidently with others and shows confidence in own abilities; positive can do attitude.
• Integrity and Self Knowledge: honest and trustworthy; values difference and shows respect and sensitivity towards others.
• Planning and Organising: meets and on occasions exceed targets and deadlines set; prioritises and organises own workloads.
• Working in Partnership: works effectively and co-operatively with others; shows commitment to work as a team member with colleagues.
• Achieving Excellence: motivated and understands the need to provide excellent service; delivers high standards of work; rapidly acquires skills to deliver good results.
• Customer and Community Focus: communicates effectively in a clear and logical manner; a good understanding of delivering excellent customer service.

WHAT YOU NEED TO DO NOW

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.