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For Companies At a Glance
- Tasks: Support application services and improve user experience for Westminster residents.
- Company: Join Westminster City Council, dedicated to creating a fairer community for all.
- Benefits: Enjoy a competitive pay rate and flexible working hours in a dynamic environment.
- Why this job: Be part of a team driving innovation and making a real impact in the community.
- Qualifications: No specific qualifications required; just a passion for technology and customer service.
- Other info: This is a minimum 3-month contract with opportunities for growth and learning.
The predicted salary is between 60000 - 84000 £ per year.
MRJ Associates are working on behalf of our client City of Westminster who are recruiting for Application Support Officer within the Local Authority paying up to £345.58.
YOUR NEW CONTRACT
- Minimum 3 Months contract - Starting ASAP
- 36hrs per week across a 5-day rota.
- Payrate up to £345.58 per day (Umbrella)
PRIMARY JOB FUNCTION
Westminster City Council believes in creating a fairer Westminster, putting residents first. We will put residents at the heart of our decisions, and campaign for a government that is on their side. We work together to adapt to the changing needs of our communities – resulting in a dynamic atmosphere where ambition, diversity and creativity are celebrated.
DUTIES AND RESPONSIBILITIES
This role will work across the whole of the Digital and Innovation portfolio, supporting activity across core IT and technology, customer and digital, and our Smart City ambitions to make Westminster a world class city. This will require a proactive and relentless focus on delivery. The role is an enabling one, with user need at the heart of the approach taken to improve outcomes for the people of Westminster. The postholder could be asked to work in a range of ways, from being part of a Product team working to iterate a product to continuously improve and meet the needs of our users, to a member of a Project team using Agile/Waterfall methodologies to deliver agreed outcomes, or a member of a service team delivering against a set of requirements. Through the way the teams will work the postholder will drive a change to the culture of the organisation as part of the Digital and Innovation portfolio. Provide technical advice in application support for the council. Use cross-government and other shared platforms wherever possible to meet our needs. Ensure that all services built, maintained and run by your team meet user need. Keep abreast of emerging technologies so that we can experiment and implement wisely. Support roadmaps for applications and services in your area of expertise. Support operational relationships with suppliers, making sure services and products are delivered and aligned to industry best practice and regulatory and contractual requirements. Implement plans to minimise the risk of our end user device and application estate. Deliver a high quality, continually improving support service to all users, while maintaining adherence to relevant industry standards, security protocols and council policies. Deliver a gapless service wherever possible according to rota/schedule, including supporting out of hours requirements when needed.
KNOWLEDGE, SKILLS AND ABILITY
- Ability to understand customer values and needs at varying levels of seniority or technical ability and translate these into the provision of high-quality customer services, and the supply of technology/software.
- Ability to work on own initiative, and to develop and deliver own work plan with minimal supervision in a busy customer facing environment.
- Ability to manage change, and anticipate the financial, reputational and legal risks associated with changes to technology, services and staffing levels.
- Ability to implement, administer and support applications, software, solutions and services.
- Ability to work in different models of support to maintain current and future technologies and any services that co-exist in the current environment.
- Ability to prove, through tangible measures, sustained improvement of services managed.
- Ability to work with contractor and supplier staff.
- Understanding of and ability to apply the most appropriate modern standards and practices.
- Ability to deliver testing activities within development or integration activities.
- Ability to manage risk in live, including across multiple cross-dependent services.
- Good interpersonal, networking and negotiation skills, including the ability to successfully communicate complex issues coherently and persuasively.
- Good planning skills.
- Strong relationship skills, with the ability to create a positive working environment in which equality and diversity are embedded in every aspect of the team’s work and output.
- Passionate about diverse teams and communities.
WHAT YOU NEED TO DO NOW
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Application Support Officer employer: MRJ Associates Ltd
Contact Detail:
MRJ Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Officer
✨Tip Number 1
Familiarise yourself with Agile and Waterfall methodologies, as these are key to the role. Understanding how these frameworks work will help you demonstrate your ability to adapt to different project environments during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully addressed user needs in previous roles. This will highlight your ability to translate customer values into high-quality support.
✨Tip Number 3
Stay updated on emerging technologies relevant to application support. Being able to discuss recent trends or tools in your interview can set you apart as a proactive candidate who is eager to innovate.
✨Tip Number 4
Network with professionals in the local authority sector. Engaging with current employees or attending relevant events can provide insights into the council's culture and expectations, which you can leverage in your application.
We think you need these skills to ace Application Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the duties and responsibilities of the Application Support Officer role. Emphasise your ability to understand customer needs and provide high-quality support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully managed change or improved services in previous roles, as this aligns with the council's focus on delivering high-quality outcomes.
Highlight Relevant Skills: In your application, clearly outline your technical skills and experience with application support, Agile/Waterfall methodologies, and your ability to work independently. This will demonstrate your capability to thrive in a busy customer-facing environment.
Showcase Your Interpersonal Skills: Since the role requires good interpersonal and networking skills, include examples of how you've effectively communicated complex issues and built positive working relationships in past positions. This will help convey your suitability for the team-oriented culture at Westminster City Council.
How to prepare for a job interview at MRJ Associates Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Application Support Officer. Familiarise yourself with the Digital and Innovation portfolio, as well as the Agile/Waterfall methodologies mentioned in the job description.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with application support, software solutions, and any relevant technologies. Highlight specific examples where you've successfully implemented or supported applications in a customer-facing environment.
✨Demonstrate Customer Focus
Since the role emphasises user needs, be ready to share instances where you've effectively understood and addressed customer values and needs. This will show your ability to deliver high-quality customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage change. Think of scenarios where you've had to navigate challenges in technology or service delivery, and how you managed risks associated with those changes.
