Program Manager in London

The GPMO Program Manager provides leadership across the full lifecycle of IT and Product initiatives, guiding teams from robust program planning through to effective execution. The role ensures programs are delivered on schedule, at high quality, and in alignment with established business and technical objectives. In close partnership with Product Management and IT, the Program Manager serves as a key cross‑functional leader, aligning stakeholders, driving decisions, and orchestrating the work required to bring offerings successfully to market. This role is measured on the consistent delivery of high‑quality, objective‑aligned outcomes. It demands disciplined, proactive communication, structured planning, and strong problem‑solving capabilities. The ideal candidate brings analytical strength to anticipate challenges, identify risks, and recommend effective solutions, paired with a resilient, “can‑do” mindset suited to fast‑paced, evolving environments with distributed teams.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the London or Sleaford office.

RESPONSIBILITIES:

• Creates, optimizes, and drives structured schedules and milestone program plans across product releases, product launch teams and programs.
• Sets and meets deadlines with quality deliverables, effectively adapting and modifying plans based on changing data or conditions.
• Holds program team members accountable for their commitments, milestones, resources, and deliverables.
• Anticipates, identifies, documents, and manages key program risks, proposing appropriate mitigation and contingency plans and communicates in a timely manner to stakeholders and senior management.
• Identifies program dependencies and tracks and reports on their progress.
• Proposes workable solutions to problems by analysing business and technical trade-offs among alternatives, and uses objective judgment and influence to formulate and drive consensus on recommendations.
• Frames communication and discussions for the intended audience, with appropriate context and line of sight.
• Ensures that the appropriate documents exist and are broadly communicated to drive shared vision among the program teams.
• Creates clearly understandable & actionable success criteria, objectives, and requirements and communicates them to the team.
• Conducts and effectively facilitates program team meetings to update status, and identify and resolve issues.
• Achieves quality results through strong team interaction, effective cross-group collaboration and taking ownership of the success of the initiative.

REQUIREMENTS:

• Personal and Business Skills:
• Strong planning acumen, able to prioritize effectively and operate as a proactive self‑starter focused on delivery outcomes.
• Exceptional communication skills, anticipating information needs, ensuring teams are well‑informed, and presenting confidently to executives and cross‑functional leaders.
• Analytical and strategic thinker, able to synthesize insights from disparate information and translate them into clear actions, decisions, and mitigation plans.
• Sound decision‑making ability, even in ambiguous situations; considers upstream/downstream impacts and balances long‑term and short‑term objectives.
• Highly organized and detail‑oriented, with a proven ability to manage multiple priorities and drive clarity in complex environments.
• Strong leadership presence, capable of motivating teams, resolving conflict, and fostering a culture of accountability, trust, and continuous improvement.
• Resilient and adaptable, comfortable working in fast‑paced, evolving environments with distributed teams.
• Ability to coach and develop talent, helping team members grow their skills, confidence, and impact.
• Experience delivering complex IT programs and programmes across infrastructure, cloud, networking, security, workplace technology, or enterprise applications.
• Experience managing technical dependencies, environments, release schedules, migrations, upgrades, and service transition activities.
• Ability to interpret technical concepts and translate them into clear business-focused communications and decisions.
• Experience working with geographically dispersed technical teams and third-party vendors to deliver technology solutions.

Experience:

• 3+ years’ experience working in a software development or technology driven environment.
• 8+ years’ experience delivering complex IT programs and programmes within enterprise environments, with a proven track record of successful delivery across multiple workstreams and stakeholders.
• Experience working with Product and Engineering teams is highly beneficial.
• Ideally experience in utilising JIRA for Program Management.

Educational Requirements:

• BA/BS in Business, Computer Science, Engineering, Information Systems or a related area, or equivalent program/program management experience.
• PMP or PRINCE2 certification is highly desired.

We’re obsessed with making this the best job you’ve ever had! We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group. Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan. Invest in our competitive Personal Pension plan and help set you up for your future. Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s). Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose! Income Protection Plans give you the peace of mind you deserve. Further your professional development and growth with our generous Tuition Reimbursement Schemes. Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!