At a Glance
- Tasks: Provide advanced technical support and resolve complex issues for cloud and on-premise environments.
- Company: Join MRI Software, a people-first tech company transforming real estate software.
- Benefits: Enjoy flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team culture focused on knowledge sharing and continuous improvement.
- Why this job: Make a real impact supporting critical services for local authorities and government organisations.
- Qualifications: Experience in technical support, strong troubleshooting skills, and knowledge of Linux/Windows servers.
The predicted salary is between 49500 - 60500 £ per year.
As a Technical Support Consultant you will provide advanced technical and application support across MRI Software's cloud and on-premise environments.
Working within a high-performing Managed Services and Operations function, the role focuses on delivering excellent customer outcomes, supporting AI-enabled workflows, and contributing to the continuous improvement of services, processes, and operational capabilities. You will work closely with Technical Operations, Engineers, Application Consultants, NOC/GDC teams, and cross-functional stakeholders to investigate complex issues, support service delivery, maintain platform stability, and ensure a high-quality experience for local authority and central government customers.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the London office.
Key Responsibilities
- Investigate, diagnose, and resolve technical issues across customer environments.
- Administer and support Linux and Windows server infrastructure, ensuring reliability, stability, and performance.
- Support database platforms, including monitoring, maintenance, backup, recovery, and performance investigations.
- Support MRI applications, web services, integrations, and associated technology platforms.
- Plan and deliver software upgrades, patching, and environment maintenance activities.
- Monitor platform health, analyse trends, and proactively identify opportunities to improve service reliability and customer experience.
- Collaborate with Product, Engineering, Cloud Operations, Infrastructure, and Network teams to investigate and resolve complex technical issues.
- Support major incident investigations and contribute to root cause analysis and service improvement activities.
- Create and maintain technical documentation, knowledge articles, operational procedures, and support guidance.
- Identify opportunities for automation and process optimization to improve operational efficiency and service delivery.
- Contribute to the adoption of AI-assisted support processes and tooling to enhance productivity, knowledge sharing, and customer outcomes.
- Build strong relationships with customers and internal stakeholders, providing a high standard of technical support and communication.
- Share technical knowledge and provide guidance to colleagues, contributing to continuous learning and team development.
- Ensure service commitments, operational standards, and quality expectations are consistently achieved.
Skills and Experience
Essential
- Experience supporting enterprise applications within a technical support, managed services, or operations environment.
- Strong troubleshooting, analytical, and problem-solving skills.
- Experience administering Linux and/or Windows Server environments.
- Some understanding of networking technologies, including DNS, TCP/IP, SSL, firewalls, and remote connectivity.
- Deliver excellent customer service through high-quality written and verbal communication, building strong relationships and effectively managing stakeholders at all levels.
- Successfully manage competing priorities and work effectively in a fast-paced environment, ensuring customer commitments and key deadlines are consistently met.
Desirable
- Experience supporting cloud-hosted platforms and services.
- Experience with relational database management system (RDBMS) administration, monitoring, and maintenance.
- Experience supporting public sector, local authority, or central government customers.
- Experience with scripting, automation, or infrastructure tooling.
- Experience using AI-assisted tools such as Microsoft Copilot to improve efficiency and service delivery.
Why Join Us
- Work with a broad range of technologies across cloud and on-premise environments.
- Play a key role in supporting critical services used by local authorities and central government organisations.
- Develop expertise across infrastructure, databases, cloud services, applications, automation, and operational technologies.
- Contribute to innovative initiatives including the growth of AI-assisted support, automation, knowledge sharing, and continuous service improvement.
- Join a collaborative team that values knowledge sharing, problem solving, and professional development.
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong.
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success.
Summary
- Location: London, UK Office; UK Remote
- Type: Full time
Technical Support Consultant in Vauxhall employer: MRI Software
MRI Software is an exceptional employer that prioritises a flexible working environment and fosters a collaborative culture, making it an ideal place for Account Executives in the vibrant London office. With unique perks like office breakfasts, generous parental leave, and a strong focus on employee development through tuition reimbursement schemes, we ensure our team members feel valued and supported in their professional growth. Join us to be part of a diverse community where your contributions truly matter and work-life balance is celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Consultant in Vauxhall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MRI Software. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MRI Software before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Consultant in Vauxhall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MRI Software:Your cover letter is your chance to shine! Tell us why you want to work at MRI Software specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MRI Software!
How to prepare for a job interview at MRI Software
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
