Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic technical team delivering innovative solutions and support for MRI products.
- Company: Join MRI Software, a leader in flexible real estate software with a focus on community impact.
- Benefits: Enjoy competitive pay, health plans, generous leave, and remote work options.
- Why this job: Make a real difference while developing your leadership skills in a supportive environment.
- Qualifications: Experience in managing technical teams and strong cloud knowledge required.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
The Cloud Technical Services team provides a wide range of technical services, support and consultancy to new and existing MRI customers. The CTS Technical Manager is responsible for leading and developing a high performing technical team that delivers implementations, upgrades, hosting services, consultancy, and support across our MRI product suite. This role ensures technical excellence, consistent service delivery, and continuous improvement across our customer facing technical operations. The CTS Technical Manager acts as the point of escalation for complex technical issues, drives standards and best practices, and ensures that our technical capabilities align with organisational goals.
Key Responsibilities
- Leadership & Team Management
- Lead and develop a team of Technical Consultants, Technical Analysts, Support Engineers, and other technical specialists.
- Conduct regular 1:1s, performance reviews, coaching and mentoring to support growth and capability development.
- Ensure team alignment with organisational goals, KPIs, and customer commitments.
- Manage resource allocation across projects, consultancy engagements, and support activities.
- Technical Delivery & Governance
- Oversee delivery of installations, upgrades, migrations, system configurations, and technical consultancy engagements.
- Ensure compliance with security, data protection, and technical standards (e.g., application hardening, cloud hosting policies, CIS controls).
- Own and improve technical delivery frameworks, documentation, and runbooks.
- Maintain working knowledge of cloud infrastructure (Azure), servers, networking, databases, and integrations relevant to our product ecosystem.
- Operational Management
- Coordinate planned work, change windows, and technical project schedules across teams.
- Ensure SLAs, KPIs and service-level commitments are met across consultancy and managed service engagements.
- Drive continuous improvement: identify bottlenecks, propose enhancements, standardise procedures, and monitor service quality.
- Partner with Support, Development, Product, Platform, and Professional Services to ensure joined up incident resolution and customer experience.
- Customer Engagement & Escalation
- Act as senior technical escalation point for complex customer issues or incidents.
- Maintain strong relationships with key customers, contributing to retention and satisfaction.
- Support Account Managers and Project Managers with technical input for customer conversations, proposals, and issue resolution.
- Ensure customer communication is timely, professional, and clear, especially during escalations or major incidents.
- Strategy, Planning & Reporting
- Contribute to technical strategy, resource planning, and operational roadmaps.
- Forecast capacity, skills, and resource needs based on pipeline and demand.
- Provide reporting on technical operations, utilisation, performance, and project delivery.
- Participate in organisational initiatives (e.g., capability uplift, integration projects, TOM planning, operational redesign).
Required Skills & Experience
- Technical Competencies
- Strong understanding of cloud hosting (preferably Azure), server administration, networking, databases, and application stacks.
- Experience with software deployments, system upgrades, integrations, and troubleshooting complex systems.
- Familiarity with incident, change, and problem management practices (ITIL desirable).
- Experience with frameworks such as Progress, OpenEdge, Ingres and OpenRoad are desirable but not essential.
- Understanding of scripting or automation (PowerShell, Bash, Python) is an advantage.
- Leadership & Behavioural Skills
- Proven experience managing technical teams in a fast-paced environment.
- Ability to coach, mentor and upskill multidisciplinary technical staff.
- Strong decision making, prioritisation, and organisational skills.
- Excellent communication skills – able to translate technical concepts to non‑technical stakeholders.
- Customer centric mindset with excellent relationship building skills.
- Qualifications
- Degree in Computer Science, Information Systems, Engineering, or related technical discipline (or equivalent experience).
- Experience leading technical or consultancy teams (minimum 2–3 years).
- Relevant certifications (Azure, ITIL, security, etc.) beneficial.
What Success Looks Like In This Role
- High team engagement, strong performance, and clear development pathways.
- Smooth, predictable delivery of technical services with minimal escalations.
- Improved consistency and quality of technical outcomes across the group.
- Strong cross department collaboration and trusted relationships across the organisation.
- Measurable improvements to customer satisfaction, upgrade completion, incident resolution, and service reliability.
We’re obsessed with making this the best job you’ve ever had!
Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group. Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan. Invest in our competitive Personal Pension plan and help set you up for your future. Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s). Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, and finish early 6 times a year with our ‘Flexi’ scheme. Income Protection Plans give you the peace of mind you deserve. Further your professional development and growth with our generous Tuition Reimbursement Schemes. Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! MRI Software is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
Technical Manager employer: MRI Software
Contact Detail:
MRI Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in cloud hosting and technical consultancy. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Being able to explain complex technical concepts in simple terms is key. Try mock interviews with friends or use online platforms to get feedback on your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Technical Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Manager role. Highlight your experience in leading technical teams and managing projects, as well as your understanding of cloud technologies like Azure. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any relevant certifications or experiences that showcase your technical expertise.
Showcase Your Leadership Skills: As a Technical Manager, leadership is key. In your application, share examples of how you've successfully led teams, mentored staff, and driven improvements in service delivery. We love to see candidates who can inspire and motivate others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at MRI Software
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud hosting, especially Azure, as well as server administration and networking. Be ready to discuss your experience with software deployments and troubleshooting complex systems, as these are key areas for the Technical Manager role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing technical teams. Think about how you've coached or mentored team members in the past and be ready to discuss how you align team goals with organisational objectives. This will demonstrate your ability to lead effectively.
✨Communicate Clearly
Practice explaining technical concepts in a way that non-technical stakeholders can understand. This is crucial for the role, as you'll need to maintain strong relationships with customers and ensure clear communication during escalations or major incidents.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past experiences where you had to manage complex technical issues or improve service delivery, and be prepared to share those stories.