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- Tasks: As a Support Analyst, you'll tackle software issues and provide top-notch customer support daily.
- Company: MRI Software is a leading provider of innovative real estate technology with over 50 years of experience.
- Benefits: Enjoy flexible working options, health insurance, parental leave, and 25 days annual leave plus extra flex time.
- Why this job: Join a dynamic team dedicated to client success and personal growth in a fun, inclusive environment.
- Qualifications: Customer-focused with strong communication skills; tech-savvy and organised; experience in social housing is a plus.
- Other info: Be part of a progressive workplace that values diversity and offers unique perks like office breakfasts and virtual events.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Support Analyst role at MRI Software
Join to apply for the Support Analyst role at MRI Software
From the day we opened our doors in 1971, MRI Software has built flexible, game-changing software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. We operate a flexible working model with options to work from an MRI office, home, or hybrid.
WearecurrentlylookingforanApplicationSupportAnalysttoworkinourClientSupportteam.
Asasubjectmatterexpert,youwillhavetheopportunitytoanalysecomplexsoftwareissues,engagewithourimpressiveclientbaseandprovideanincrediblecustomerexperienceeveryday.
Inthisposition,youwillbetheprimarypointofcontactforabroadvarietyofcustomers,assistingwithawiderangeofquestionsandtechnicalissues.
Joboverview
Youwillbejoiningagrowinganddynamiccompanywhodesignsandbuildssoftwareforsocialhousingforthewiderpublicandcommercialsectors.
Gaininganexcellentlevelofknowledgeofourproductset,youwillberesponsiblefortechnicalandprocesssupportofsoftwaresolutionsthatwedevelopin-house.
ResolvesupportticketstoSLAtargets.
Youwillsupportyourpeers,sharingknowledgetoensurethattheteamcandotheirjobtothebestoftheirability.
Assistinbuildingandmaintainingaknowledgebase.
Skills&Requirements
Customer focus and a passion for support, customer service is at the heart of what we do.
Creative and curious trouble-shooter.
Strong organization and time management skills.
Professional communication skills with the ability to confidently articulate technical concepts with an excellent telephone manner.
Ability to identify and highlight service improvements.
Excellent Computer Skills And Knowledge Of Microsoft Products Required.
Preferable
A working knowledge of OPEN housing and MRI Housing One
Background in Social Housing application support
Joining MRI Software means teaming up with the world’s most innovative and comprehensive provider of real estate technology with over 50 years in the space. It means being welcomed into a family of industry professionals who are united in giving organisations the freedom to transform the way communities live, work and play. The only way to carry out that mission is to hire the absolute best employees on earth. People like you!
Be a part of a progressive workplace environment where you can learn from the best and where your personal journey is taken seriously.
Work alongside an established and leading proposition which continues to redefine the property tech world.
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
- We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group.
- Have confidence in your health with our Health Insurance Scheme.
- Invest in our competitive Personal Pension plan and help set you up for your future.
- Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
- Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of \”Flex Time Off\” to be used whenever and however you choose!
- Further your professional development with our Tuition Reimbursement Schemes.
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standards.
Amazing growth takes amazing employees. Are you up to the challenge?
We know theconfidence gapandimposter syndromecan get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Job function
Information Technology
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Industries
Software Development
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Support Analyst employer: MRI Software
Contact Detail:
MRI Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Familiarise yourself with MRI Software's products and services. Understanding their software solutions, especially in social housing, will help you articulate how your skills can contribute to their mission during interviews.
✨Tip Number 2
Network with current or former employees of MRI Software on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your technical troubleshooting skills. As a Support Analyst, you'll need to demonstrate your ability to resolve complex software issues, so practice common scenarios you might encounter in the role.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Since customer focus is at the heart of MRI Software, think about examples from your past experiences that showcase your commitment to providing excellent support.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Analyst role. Focus on customer service, technical support, and any experience with software solutions, especially in social housing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your problem-solving abilities. Mention specific examples of how you've successfully resolved technical issues or improved customer experiences in the past.
Highlight Relevant Skills: In your application, emphasise your strong organisational skills, professional communication abilities, and familiarity with Microsoft products. If you have knowledge of OPEN housing or MRI Housing One, be sure to include that as well.
Show Enthusiasm for the Company: Demonstrate your interest in MRI Software by mentioning their commitment to employee engagement and client success. Express how you align with their values and how you can contribute to their mission of improving people's lives through technology.
How to prepare for a job interview at MRI Software
✨Understand the Company Culture
Before your interview, take some time to research MRI Software's culture and values. They emphasise a flexible working environment and employee engagement, so be prepared to discuss how you align with these principles.
✨Showcase Your Customer Service Skills
As a Support Analyst, customer service is key. Be ready to share examples of how you've successfully resolved customer issues in the past, highlighting your communication skills and ability to articulate technical concepts clearly.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled complex software issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your creative troubleshooting skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company. This shows your genuine interest and helps you assess if MRI Software is the right fit for you.
