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- Tasks: Assist clients with Qube PM software and resolve their queries effectively.
- Company: Leading real estate software provider with a focus on customer service.
- Benefits: Hybrid working, flexible hours, and unique perks.
- Why this job: Make a real impact while helping clients succeed with innovative software.
- Qualifications: 2-3 years in a customer-facing role and excellent customer service skills.
- Other info: Opportunity to attend client events across the UK.
The predicted salary is between 30000 - 42000 £ per year.
A leading real estate software provider is seeking a Software Support Agent to assist clients with their use of Qube PM software. The position requires excellent customer service skills, 2-3 years in a customer-facing role, and the ability to resolve software queries effectively.
A hybrid working environment is offered, with flexible hours and various unique perks. This role will also involve attending client events across the UK. If you’re looking for a role where you can make a real impact, we’d love to hear from you.
Software Support Specialist – Qube PM (Hybrid) employer: MRI Software
Contact Detail:
MRI Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Specialist – Qube PM (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and software support. We want to show off our problem-solving skills and how we can make clients' lives easier!
✨Tip Number 3
Don’t forget to research the company culture! Knowing what makes them tick will help us tailor our answers and show that we’re a perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the team!
We think you need these skills to ace Software Support Specialist – Qube PM (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant software skills. We want to see how your background aligns with the Software Support Specialist role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping clients with Qube PM software. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've effectively resolved customer queries in the past. We’re looking for candidates who can think on their feet and provide excellent support, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at MRI Software
✨Know Your Software Inside Out
Make sure you’re familiar with Qube PM software. Brush up on its features and common issues users face. This will help you answer questions confidently and show that you’re ready to assist clients effectively.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer service. Think about how you resolved issues or went the extra mile for a client. This will demonstrate your ability to handle queries and build rapport.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific software queries or difficult customer interactions. Practise your responses to these scenarios, focusing on your problem-solving skills and empathy towards clients.
✨Research the Company Culture
Understand the company’s values and what they look for in a Software Support Specialist. This will help you tailor your answers and show that you’re a good fit for their team, especially since they value making a real impact.