Training Consultant in Newcastle upon Tyne

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role can be based in any of our UK offices (London, Newcastle or Sleaford).

Be a trailblazer in Facilities management software - join as a Professional Services Training Consultant with MRI Software! Are you ready to be a driving force in transforming facilities management? MRI is on a mission to redefine how we deliver training to our FM providers using our innovative software solutions. We’re seeking a dynamic, enthusiastic, and experienced training consultant to join our ever-growing Professional Services team and help make a real difference.

Why you’ll love working with us:

• Meaningful Impact: Make a difference by contributing to the enhancement of facilities management operations.
• Collaborative Culture: Work with a diverse and talented team. Collaboration is at the core of everything we do, fostering an environment where everyone's ideas are valued.
• Professional Growth: Unlock opportunities for career advancement and professional development. We invest in our team members, helping you reach your full potential.
• Innovation Hub: Immerse yourself in a dynamic environment where your ideas matter. Join a team that thrives on creativity and innovation to help our clients get the most from their solutions.

Key responsibilities:

• Delivery of all pre-defined and ad-hoc training on all MRI’s FM products.
• Ensure client contact during the lifecycle of training.
• Monitor, evaluate and review the quality and effectiveness of all course material.
• Staying current of the core product range and the installation and maintenance of FM environments for training.
• Keep aligned with the latest industry news, such as new contracts and changes in the FM environment.
• Provide advice, support and guidance to customers across the core product range to encourage best practice.
• Escalate risks, issues and complaints to relevant parties within the business.
• Manage workload to the agreed timeframe and aligning with the project manager.
• Share knowledge with colleagues and provide guidance.
• Commit to working towards and achieving all MRI’s/teams/personal objectives and goals.
• Follow all MRI working practices and make suggestions for improvement when needed.

Requirements:

• In-depth knowledge of facilities management processes, regulations, and industry best practices.
• Proven experience as a training consultant in the FM software domain, or solid experience as a software trainer.
• Strong functional acumen with the ability to communicate complex concepts in an accessible way.
• Exceptional communication, presentation, and interpersonal skills.
• Willing to undertake further learning to fulfill the requirements of the role.
• Passion for Continuous Professional Development.
• Willing to work additional hours to meet the demands of the role.
• Required to travel on company business on an ad-hoc basis in the UK and Global.

We’re obsessed with making this the best job you’ve ever had! We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.
• Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, and in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!
• Income Protection Plans give you the peace of mind you deserve.
• Further your professional development and growth with our generous Tuition Reimbursement Schemes.
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in Facilities Management software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge? We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers, and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military, and veteran status. Diversity, Equality, and Inclusion are values that are critical to our success; come and see for yourself.