Overview
In this role you will manage a portfolio of SaaS customers, acting as a trusted advisor to drive retention and revenue growth. You will collaborate with cross-functional teams to expand solution adoption and help clients achieve their business objectives. The role blends relationship management with quota attainment in a fast-paced software environment. You’ll work in a hybrid London-based office, contributing to MRI’s people-first culture and mission to deliver impactful real estate software experiences.
Pay / Benefits
- hybrid working model (3 days WFH per week)
- Private Medical Insurance
- Health Cash Plan
- Personal Pension plan
- Parental Leave
- Tuition Reimbursement Schemes
Responsibilities
- Build strong relationships with decision makers to ensure satisfaction, retention, and growth
- Recommend suitable MRI solutions and negotiate terms with clients
- Meet or exceed quarterly and annual targets
- Identify cross-selling opportunities across MRI products
- Maintain regular client contact via online meetings, calls, and user forums
- Assess and document ongoing client requirements to meet changing needs
- Collaborate with Legal, Sales Operations, Marketing, Development, and Implementation teams
- Maintain accurate sales forecasts in Salesforce
Key requirements
- Proven experience in Account Management, Customer Success, Sales, or related client-facing SaaS role
- Demonstrated ability to build relationships and identify growth/retention opportunities
- Experience handling renewals, upselling, or cross-selling activities
- Consultative and solution-oriented approach to customer engagement
- Excellent communication, presentation, and stakeholder management skills
- Highly organized with strong time management and prioritization
- Ability to work independently in a target-driven environment
- Experience using CRM platforms such as Salesforce is advantageous
- Knowledge of Facilities Management, Property Technology, or Real Estate Technology is beneficial but not essential
- Excellent communication
- Stakeholder management
- Strong organizational skills
- Independent, self-motivated work style
- Salesforce
- CRM usage
Account Manager (Software-as-a-Service) in London employer: MRI Software
MRI Software is an exceptional employer that prioritises a flexible working environment and fosters a collaborative culture, making it an ideal place for Account Executives in the vibrant London office. With unique perks like office breakfasts, generous parental leave, and a strong focus on employee development through tuition reimbursement schemes, we ensure our team members feel valued and supported in their professional growth. Join us to be part of a diverse community where your contributions truly matter and work-life balance is celebrated.
