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For Companies At a Glance
- Tasks: Provide top-notch support to clients and solve their software issues.
- Company: Join MRI Software, a leader in innovative real estate solutions.
- Benefits: Enjoy flexible work, health insurance, and generous leave policies.
- Why this job: Be part of a supportive team making a real impact in the tech world.
- Qualifications: Experience in application support and strong communication skills are essential.
- Other info: Great opportunities for professional growth and a vibrant workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
Join the friendly and dedicated MRI One Revenues and Benefits, Digital and EDMS Service Desk team, providing outstanding support and expertise to our valued Authority partners across the UK. We’re looking for someone who’s enthusiastic, innovative, and a true team player. You’ll enjoy collaborating with colleagues and working closely with both internal and external stakeholders. With the right tools at your fingertips and a creative mindset, you’ll help turn customer challenges into effective solutions — all while ensuring clear, helpful documentation to support our customers every step of the way.
What You Will Be Doing
- Provide support on our product to external clients.
- Identify and resolve issues raised via our customer portal.
- Take ownership of customer incidents to ensure timely and effective solutions are provided.
- Thoroughly investigate reported incidents/defects through fact gathering and remote support.
- Find the root cause of an issue.
- Build strong relationships with Business Analysts, Knowledge Specialists and Technical personnel to identify workarounds, solutions and opportunities for knowledge creation.
- Ensure that SLAs are met and that both internal/external customers receive a timely response to their requests.
- Contribute towards knowledge management in the wider business, become a subject matter expert and product virtuoso.
- Adhere to and improve current application support processes.
- Remain customer focused at all times.
- Learn, support and investigate the functionality of the software at all levels.
- Follow data protection and security regulations.
Essential Qualities
- Application Support / Software Support experience using MRI Digital platform or MRI One Revenues and Benefits.
- Excellent communication skills, being able to convey complex and difficult issues both verbally and in writing to customers with varying levels of technical expertise.
- Excellent analytical, process-oriented, organisational and problem-solving skills.
- Ability to learn and master employer-specific software.
- Ability to diagnose & address application issues.
- Responsiveness to impact and urgency.
- Takes proactive ownership.
- Ability to multitask.
- Always ready and willing to improve.
- Self-motivated and resourceful.
- Effective communicator, written and verbal.
Desirable Qualities
- Understanding and basic SQL.
- Strong customer service awareness.
- Works effectively within a team.
Benefits
- Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.
- Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.
- Invest in our competitive Personal Pension plan and help set you up for your future.
- Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).
- Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, and finish early 6 times a year with our ‘Flexi’ scheme.
- Income Protection Plans give you the peace of mind you deserve.
- Further your professional development and growth with our generous Tuition Reimbursement Schemes.
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. Our people-first approach to PropTech is defining a new industry standard for client experiences that deliver real value every day. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong.
EEO Statement
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion.
Additional Information
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Software Development
- Location: (generic)
Support Analyst in England employer: MRI Software
Contact Detail:
MRI Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MRI Software on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common support analyst scenarios. Think about how you'd handle tricky customer issues or technical problems. We want you to show off your problem-solving skills!
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the team, let your passion for customer support and tech shine through. We love seeing candidates who are genuinely excited about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team at MRI Software.
We think you need these skills to ace Support Analyst in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Analyst role. Highlight your relevant experience with application support and any specific skills that match the job description, like communication and problem-solving.
Show Your Enthusiasm: Let your passion shine through in your written application! We want to see your enthusiasm for the role and how you can contribute to our team. A positive attitude goes a long way!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your experiences and skills, making it easy for us to see why you’re a great fit for the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MRI Software
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of the MRI Digital platform and the One Revenues and Benefits software. Familiarise yourself with common issues users face and think about how you would approach solving them. This will show your enthusiasm and readiness to tackle customer challenges.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend or family member. Being able to convey information clearly will demonstrate your ability to support clients effectively.
✨Demonstrate Problem-Solving Prowess
Prepare for situational questions that assess your analytical and problem-solving skills. Think of examples from your past experiences where you identified an issue, investigated it thoroughly, and implemented a solution. This will highlight your proactive ownership and resourcefulness.
✨Emphasise Team Collaboration
Since the role involves working closely with various stakeholders, be ready to discuss your experience in team settings. Share examples of how you've collaborated with others to achieve a common goal, and express your enthusiasm for being part of a supportive team environment.