Account Manager (OnLocation Footfall Analytics)

To support our continued growth, we are seeking an enthusiastic and commercially driven Account Manager to grow existing client revenue through the sales, retention and strategic development of MRI OnLocation Footfall Analytics, part of MRI Software’s market-leading suite of real estate technology solutions. This is an exciting opportunity to work with some of the UK’s and Europe’s largest retail landlords, shopping centre owners, retail destinations, asset managers, retailers, Business Improvement Districts (BIDs), and Local Authorities.

The role centres on helping clients harness the power of footfall intelligence, visitor insights, destination performance analytics, and data-driven decision making to optimise asset performance, improve customer engagement, support investment decisions, and measure the impact of placemaking and regeneration initiatives. As a trusted advisor, you will work closely with clients to demonstrate how footfall data can be transformed into actionable business intelligence. You will support customers in understanding visitor and wider destination analytics that drive commercial outcomes.

In addition to managing and expanding MRI OnLocation Footfall Analytics accounts, you will have the opportunity to cross-sell MRI’s broader portfolio of real estate technology solutions across the Corporate Occupier, Retail, Property Management, Facilities Management and Investment sectors.

Key Responsibilities:

• Personally manage and professionally represent MRI Software, building trusted and mutually beneficial relationships with senior decision-makers across retail landlords, asset owners, property managers, retailers, Local Authorities and Business Improvement Districts.
• Develop a deep understanding of clients’ business objectives and identify opportunities where MRI OnLocation Footfall Analytics can deliver measurable commercial value.
• Achieve and exceed quarterly and annual revenue, retention and growth targets.
• Drive customer adoption and utilisation of footfall and analytics solutions, ensuring clients maximise value from their investment.
• Present and demonstrate footfall intelligence, visitor analytics and performance reporting capabilities to both existing and prospective customers.
• Advise customers on best practice approaches to visitor insight, destination benchmarking, retail performance measurement and data-driven asset management.
• Identify opportunities to expand customer relationships through additional data services, analytics capabilities and wider MRI Software solutions.
• Lead commercial negotiations and recommend appropriate solutions that align with client requirements and strategic objectives.
• Maintain regular customer engagement through telephone, video conferencing and on-site visits.
• Proactively manage renewals, contract extensions and account development plans to maintain exceptional retention rates.
• Work closely with internal stakeholders including Sales, Marketing, Customer Success, Product Management, Legal, Development and Implementation teams.
• Support the growth of MRI’s presence within the retail property, destination management and local government sectors.
• Attend industry conferences, exhibitions and networking events to develop relationships and generate new opportunities.
• Ensure CRM systems are accurately maintained and reflect all sales activity, opportunities, forecasts and account plans.
• Act as a voice of the customer, providing market feedback and insight to support future product innovation and development.

Benefits:

• Remote Work Opportunities
• Flexible Working Opportunities
• 401k with Company Matching
• Health/Dental/Vision Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Volunteer Time Off
• Breastfeeding Support
• Private Medical Insurance + Life Assurance Cover
• Annual Performance Related Bonus
• Unique Perks
• Gym Reimbursement
• PTO + Company Holidays
• And More (Varies by Location)

Previous experience within retail property, commercial real estate, retail operations, data analytics, business intelligence, local government, or destination management would be advantageous, although not essential. Strong commercial acumen with the ability to engage confidently with senior stakeholders. Demonstrates professionalism, integrity and credibility in all customer interactions. Ability to communicate complex data, analytics and technology concepts in a clear and compelling manner. Excellent organisational skills with strong attention to detail. Strong relationship management and account development skills. Passion for data, analytics and helping customers make better business decisions. A consultative and solution-led sales approach. Ability to manage multiple priorities and create opportunities through proactive engagement. Ability to identify customer challenges and uncover sales opportunities. Proven ability to work under pressure and achieve targets and deadlines. Excellent verbal, written and presentation skills. Confident, ambitious, tenacious and self-motivated. Proven track record of success within a target-driven sales or account management environment. Experience selling SaaS, software, analytics or business intelligence solutions. Knowledge of footfall analytics, location intelligence, visitor behaviour analysis or retail performance measurement. Experience working with retail landlords, shopping centres, retail destinations, commercial property owners or asset managers. Understanding of the UK and European retail property market. Knowledge of Local Authorities, Town Centre Management organisations and Business Improvement Districts. Experience using Salesforce, Zoho or similar CRM platforms. Familiarity with data visualisation and reporting tools. Sound knowledge of Microsoft Office applications and AI tools. Understanding of market trends relating to placemaking, destination management, urban regeneration and consumer behaviour analytics.